Balakrishnan S
Operations Team Lead
Chennai
Summary
Operations Team Leader at Teleperformance Global Service with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
10
10
years of professional experience
Work History
Operations Team Leader
Teleperformance Global Service Private Limited
06.2018 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Produced detailed reports outlining performance against benchmarks.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
Customer Support Specialist
Sutherland Global Service
09.2016 - 02.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
Bachelor of Arts - B.COM General
SIR Theagaraya College
Chennai 04.2001 -
HSC - Accounts And Commerce
Jaya Matriculation HR SEC School
Chennai 04.2001 -
SSLC -
Angel Matriculation Hr Sec School
Chennai, India 04.2001 -
Skills
Team member training
Production planning
Workforce planning
Performance monitoring
Root-cause analysis
Timeline
Operations Team Leader
Teleperformance Global Service Private Limited
06.2018 - Current
Customer Support Specialist
Sutherland Global Service
09.2016 - 02.2018
Bachelor of Arts - B.COM General
SIR Theagaraya College
04.2001 -
HSC - Accounts And Commerce
Jaya Matriculation HR SEC School
04.2001 -
SSLC -
Angel Matriculation Hr Sec School
04.2001 -