Shanna Shearin
Friendsville
Summary
Analytical Accounts Accounting and Administration Clerk 10+ years experience with sensible money management and bookkeeping skills. Detailed executor of comprehensive audits, identifying discrepancies to maximize profits and promote business growth. Attentive supervisor of numerous vendor accounts with specificity and adherence to organizational regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounts Payable Clerk-Administrator
Mercedes Of Knoxville
03.2012 - 05.2015
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Warranty Administrator
Century Automotive
12.2006 - 01.2010
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Education
Arts of Accounting
University of Phoenix On-line
Business
Calhoun Community College
Huntsville, ALSkills
- Year-End Reporting
- Bookkeeping
- Statement Review
- General Accounting
- Invoice Processing
- General Ledger Entries
- Quickbooks
- Data Entry
- Account Reconciliation
- Microsoft Word
- Microsoft Excel
- ADP System
- EDS System
- Pathways
Certification
Praxis Certification for the state of Tennessee
Timeline
Accounts Payable Clerk-Administrator
Mercedes Of Knoxville
03.2012 - 05.2015
Warranty Administrator
Century Automotive
12.2006 - 01.2010
Arts of Accounting
University of Phoenix On-line
Business
Calhoun Community College
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