Shannen David Mansfield
Nashville
Summary
Dependable ~ Ethical ~ Reliable
Conscientious skilled worker with a high work ethic standard ~ Able to perform detail-oriented work in any work environment ~ Focused on meeting customer expectations while accomplishing budget and timeline demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Carpenter - Project Manager
Mansfield Woodworks
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns while completing projects on time
- Identified plans and resources required to meet project goals and objectives.
- Developed proficiency in screen porch repair and remodel
- Planned and executed work with proper tools and materials to maximize efficiency.
- Initiated projects, including managing costs, schedule, and performance.
- Followed established job site safety regulations and maintained a safe and clean work area.
- Read and interpreted blueprints to follow specifications of projects.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Customer Service Specialist
Delta Global - Alaska Airlines
04.2018 - 03.2019
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Resolved lost baggage and personal items from customers
- Managed over 100 customers per day
- Answered hundreds of phone calls regarding questions or resolving customer issues
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Server and Attendent
Breakers Hotel
07.2021 - 07.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- First place in sales for 4 months straight
- Exceeded expectations of managers on a daily basis
- Checked IDs to verify ages and uphold FL liquor laws.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Technician
Breakers Hotel
07.2022 - 06.2024
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Drafted preventive maintenance schedule to support equipment longevity.
- Maintained compliance with regulatory standards and safety requirements.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
High School Diploma -
Francis Schaeffer Study Center
Mount Juliet05.2017
Skills
- Excellent time management
- Strong Communication Skills
- Exceptional Problem Solver
- Innovative
- Service-oriented
- Detail-oriented
- Fast-Paced Environment
- Active Listening Skills
- Customer Satisfaction
- Valid driver’s license
- Problem-solving
- Customer service
- Critical thinking
- Data entry
Certification
- Bartending/mixology, Florida Bartending School
Timeline
Technician
Breakers Hotel
07.2022 - 06.2024
Server and Attendent
Breakers Hotel
07.2021 - 07.2022
Customer Service Specialist
Delta Global - Alaska Airlines
04.2018 - 03.2019
Carpenter - Project Manager
Mansfield Woodworks
01.2017 - Current
High School Diploma -
Francis Schaeffer Study Center
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