Shannon Cook
Erin
Summary
Dedicated customer service professional with strong problem resolution and communication skills. Experienced in managing transactions and enhancing customer experiences, committed to delivering exceptional service and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dollar General
Erin
07.2025 - Current
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store locations.
- Maintained cleanliness and organization of checkout area.
- Resolved customer complaints with professionalism and empathy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
Customer Service Cashier
Family Dollar
Erin
03.2024 - 06.2025
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store locations.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions accurately.
- Stocked shelves with merchandise to ensure availability.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to improve store operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Representative
HWY 13 Market
Erin
09.2022 - 06.2023
- Assisted customers with inquiries and product recommendations.
- Processed transactions accurately and efficiently at point of sale.
- Maintained clean and organized store displays and merchandise.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to enhance customer service experience.
- Educated customers about promotions and loyalty programs available.
- Handled inventory management tasks, including restocking shelves regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Customer engagement
- Complaint resolution
- Team collaboration
- Sales promotion
- Cash handling
- Product knowledge
- Inventory management
- Effective communication
- Attention to detail
- Conflict resolution
- Problem solving
- Time management
- Point of sale
- Transaction processing
Timeline
Customer Service Cashier
Dollar General
07.2025 - Current
Customer Service Cashier
Family Dollar
03.2024 - 06.2025
Customer Service Representative
HWY 13 Market
09.2022 - 06.2023
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