Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hale

Cookeville

Summary

Dynamic professional with extensive experience at Rogers Group Inc., excelling in customer service and conflict resolution. Proven ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in data entry and inventory management, optimizing operations while fostering a collaborative team environment. Committed to maintaining high standards of professionalism under pressure.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Rogers Group Inc.
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ran the truck scales
  • Sent production reports to Plant Manager
  • Trained new CSR at new locations
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Material Coordinator/Supervisor

Cookeville Regional Medical Center
07.2012 - 09.2023
  • Managed receiving operations and proper storage of incoming materials.
  • Facilitated clear communication between departments regarding material needs and availability.
  • Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
  • Optimized material flow by implementing efficient inventory management systems.
  • Ordered and kept inventory for General Surgery and Open Heart Surgery.
  • I made PO's and helped my staff clear up PO's.
  • Trained new team members on proper procedures for handling, storing, and organizing materials within the facility and how to order stock for their designated areas.
  • Created detailed reports on material usage, assisting management in making informed decisions about resource allocation.

Education

Associate of Applied Science - Surgical Technologist

TN Technology School
Crossville, TN
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

Rogers Group Inc.
09.2023 - Current

Material Coordinator/Supervisor

Cookeville Regional Medical Center
07.2012 - 09.2023

Associate of Applied Science - Surgical Technologist

TN Technology School

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Shannon Hale