Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Shannon Hatcher

Madisonville

Summary

Results-driven professional with a proven track record in executive support and team leadership. Experienced in office management, accounting, invoicing, vendor negotiations, and contract management. Recognized for exemplary customer service and fostering team collaboration. Skilled in strategic planning and project management, with a flexible and reliable approach to achieving business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Manager

Amedisys Home Health
10.2023 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.

Customer Service Representative/Manager

Articularis Healthcare
05.2023 - 09.2023
  • New patient coordinator, daily patient scheduling, payroll approval, insurance pre-approval. Managed 2 employees. Over saw day to day operations of front desk including check in and check out of patients. Knowledgeable in Nextgen, Epic, Luma systems.

Experience Business Manager

UT Home Care Services
08.2012 - 05.2023
  • Interacted with customers and vendors with utmost professionalism to solve various problems. Responded promptly to needs of constituents, soliciting feedback to improve service. Created comprehensive onboarding processes and activities to acclimate new hires. Drove high performance by developing team members. Provided feedback to improve strategies, programs and initiatives. Communicated client priorities, delivering presence and business objectives.

Office Assistant

UT Home Care Services
07.2010 - 08.2012
  • Greeted visitors or callers to handle questions or direct to appropriate staff. Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow. Maintained business records by updating customer information. Answered phone calls and welcomed visitors to office. Dispersed incoming mail to correct recipients throughout office. Checked office supply levels, anticipated needs and placed orders for appropriate stock levels. Conducted office inventory checks and requested restock of supplies. Kept office records organized and supplies well-stocked for optimal team performance. Updated employee paperwork and records.
  • Answered office phone and emails to schedule appointments, answer questions and document information. Created reports and other types of documentation, which often contained sensitive and confidential data. Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Enhanced recordkeeping storage space and usability by reorganizing physical filing systems. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures. Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.

CNA

UT Home Care Services
04.2006 - 07.2010
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Exhibited compassionate care and communication regarding issues surrounding death and dying. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment. Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Documented activities and recorded information in EMR system. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Education

High School Diploma -

Training William Blount High School
Maryville, TN
06.1991

Skills

  • Skills Performance Evaluations Decision Making
  • Issue Resolution Employee Motivation
  • Compliance-focused staff education
  • Documentation and Reporting Process Improvements
  • Process Improvement Business Leadership
  • Staff Management Focus and Follow-Through
  • Verbal and Written Communication Assignment Delegation
  • Recruiting and Hiring
  • Financial management
  • Employee management
  • Project management
  • Customer service

Certification

CPR Certification

Assessments

  • Customer service — Proficient February 2023 Identifying and resolving common customer issues Full results: Proficient
  • Recruiting — Proficient January 2023 Managing the candidate sourcing and selection process Full results: Proficient
  • Medical receptionist skills — Proficient February 2023 Managing physician schedules and maintaining accurate patient records Full results: Proficient
  • Attention to detail — Proficient November 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Customer focus & orientation — Proficient February 2023 Responding to customer situations with sensitivity Full results: Proficient
  • Management & leadership skills: Planning & execution — Proficient February 2023 Planning and managing resources to accomplish organizational goals Full results: Proficient
  • Work style: Conscientiousness — Proficient February 2023 Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
  • Administrative assistant/receptionist — Proficient December 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
  • Office manager — Proficient January 2023 Scheduling and budgeting Full results: Proficient
  • Spreadsheets with Microsoft Excel — Proficient January 2023 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
  • HR: Compensation & benefits — Proficient January 2023 Knowledge of compensation and benefits programs Full results: Proficient
  • Work style: Professionalism — Proficient March 2023 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
  • Medical terminology — Proficient November 2022 Understanding and using medical terminology Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Business Manager

Amedisys Home Health
10.2023 - Current

Customer Service Representative/Manager

Articularis Healthcare
05.2023 - 09.2023

Experience Business Manager

UT Home Care Services
08.2012 - 05.2023

Office Assistant

UT Home Care Services
07.2010 - 08.2012

CNA

UT Home Care Services
04.2006 - 07.2010

High School Diploma -

Training William Blount High School

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Shannon Hatcher