Shannon Johnson
Harriman
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Rockwood Electric Utility
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts..
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Responded to customer requests for information regarding new electrical service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Y-12 Federal Credit Union
01.2021 - 07.2022
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Surgical Technologist
Roane Medical Center
01.2017 - 01.2020
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
Surgical Technologist
Rhea Medical Center
09.2015 - 12.2016
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
Surgical Technologist
University of Tennessee Medical Center
05.2011 - 09.2015
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Education
Associate of Science - Business Administration
Southwest Tennessee Community College
Memphis, TN 05.2023
Certification - Surgical Technology
Tennessee College of Applied Technology
Crossville, TN05.2011
High School Diploma -
Oakdale High School
Oakdale, TN05.2008
Skills
- Active Listening
- Critical Thinking
- Computer Proficiency
- Payment Processing
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Team Development
Timeline
Customer Service Representative
Rockwood Electric Utility
07.2022 - Current
Customer Service Representative
Y-12 Federal Credit Union
01.2021 - 07.2022
Surgical Technologist
Roane Medical Center
01.2017 - 01.2020
Surgical Technologist
Rhea Medical Center
09.2015 - 12.2016
Surgical Technologist
University of Tennessee Medical Center
05.2011 - 09.2015
Associate of Science - Business Administration
Southwest Tennessee Community College
Certification - Surgical Technology
Tennessee College of Applied Technology
High School Diploma -
Oakdale High School
Similar Profiles
Guta Gobena KumbiGuta Gobena Kumbi
Junior Electrial Engineer at Ethiopian Electric Utility (EEU)Junior Electrial Engineer at Ethiopian Electric Utility (EEU)
Brody AhlquistBrody Ahlquist
Utility Equipment Operator at Builder's Electric / UtilityUtility Equipment Operator at Builder's Electric / Utility
Warren KinchenWarren Kinchen
Contractor at B&B Electric & Utility Co.Contractor at B&B Electric & Utility Co.