Shannon Matthews
Memphis
Summary
Talented professional combines diverse experiences in sales, customer service, and team leadership, demonstrating adaptability and a strong foundation in operational excellence.
Overview
11
11
years of professional experience
Work History
Sales Associate
ACE Cash Express Inc.
Memphis
03.2024 - 12.2025
- Assisted customers with financial transactions and inquiries efficiently.
- Processed payments and disbursed cash accurately to clients.
- Educated customers on services, terms, and benefits of products.
- Administered cash drawer, guaranteeing accurate transaction balances during shifts.
Team Lead
JBS
Memphis
06.2023 - 01.2024
- Managed a team of 8 people, maximizing profitability.
- Over exceeded the targets by 10%
- Coordinated. implemented the production request process for the whole consumers orders.
- Led team in daily production activities and ensured workflow efficiency.
Sale/ Customer Service
Crisp Connections
Memphis
09.2018 - 03.2020
- Managed the database.
- Organized meetings
- Performed routine tasks accurately and effectively.
- Sales and customer service both work towards the same goal
- Closing Sales
Planning Manager
Kensington Point
Memphis
04.2015 - 02.2018
- Implementing an ordering system.
- Improved each year new products.
- Recruited and successfully managed the team towards success.
- Developed comprehensive project plans for new Activities
Education
Diploma -
South Side High
Memphis, TN 08.2007 - 05/2008
Skills
- MS Office Google
- Time management
- Problem Solving
- Organization
- Communication
- Google Workplace
- Data Entry
- Filing
- Cash handling
Professional References
- Alena Salter 901-848-3672
- Brittany Hill, 901-708-8747
- Anva Johnson, 901-658-7424
Timeline
Sales Associate
ACE Cash Express Inc.
03.2024 - 12.2025
Team Lead
JBS
06.2023 - 01.2024
Sale/ Customer Service
Crisp Connections
09.2018 - 03.2020
Planning Manager
Kensington Point
04.2015 - 02.2018
Diploma -
South Side High
08.2007 - 05/2008