Shannon Thomas

• Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
• Conducted thorough pest inspections to identify infestations and recommend appropriate treatment plans.
• Implemented effective pest control strategies, ensuring compliance with safety regulations and industry standards.
• Trained new staff on best practices for pest management techniques and customer interaction protocols.

Led recruitment and training initiatives for managerial staff in restaurant operations.

Provided support and coaching to all team members.

Handled any customer issues above restaurant level.

Prepares budgets and monitored P&L monthly.