Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Winningham

Livingston

Summary

Results-driven professional with over 10 years of experience in customer service roles. Demonstrates strong skills in data entry and call center operations, consistently achieving high standards in resolving customer complaints and improving service workflows.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Piech Sales/ValuePetSupplies.com
Livingston,TN
02.2015 - 12.2025
  • Resolved customer inquiries through phone, email, and chat channels efficiently.
  • Processed orders accurately while adhering to company policies and procedures.
  • Assisted in training new employees on customer service protocols and tools.
  • Collaborated with cross-functional teams to enhance customer experience and satisfaction.
  • Established best practices for handling complex customer issues, reducing resolution time significantly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

HSN.COM
LIVINGSTON,TN
02.2013 - 01.2014
  • Implemented feedback mechanisms to gather insights for service improvements.
  • Analyzed customer feedback trends to identify areas for operational enhancements.
  • Developed training materials that improved staff onboarding efficiency and knowledge retention.
  • Established best practices for handling complex customer issues, reducing resolution time significantly.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume inbound calls while maintaining service quality standards.
  • Maintained up-to-date knowledge of products, services, and company policies to assist customers effectively.

Customer Support Specialist

ACTIVE Network
Celina, TN
02.2012 - 02.2013
  • Delivered exceptional customer service through effective communication and problem-solving techniques.
  • Resolved complex customer inquiries, ensuring timely and accurate support across multiple channels.
  • Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
  • Implemented process improvements that streamlined customer support workflows and increased efficiency.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Education

Business

TCAT
Livingston, TN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Payment processing
  • Order processing

Timeline

Customer Service Representative

Piech Sales/ValuePetSupplies.com
02.2015 - 12.2025

Customer Service Representative

HSN.COM
02.2013 - 01.2014

Customer Support Specialist

ACTIVE Network
02.2012 - 02.2013

Business

TCAT
Shannon Winningham