Shannon Wright
Franklin
Summary
My time in customer service has allowed me to acquire strong communication and interpersonal skills in high-traffic, customer-facing environment. I’ve managed diverse interactions and ensuring positive guest experiences.
My time in the classroom has helped me develop the ability to be personable and organized with passion for early childhood education and fostering a nurturing environment. I’ve also acquired knowledge of curriculum development and classroom management, coupled with strong planning and communication skills.
With the experience of both fields, I feel ready to transition into a new area of development, leveraging these transferable skills to better serve God and His kingdom while impacting and equipping the next generation.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hester & Cook
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Inventory Specialist
Fork of the South
10.2022 - Current
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Salon Manager
The Parker House on Main
02.2021 - 11.2022
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Teaching Assistant
Montessori School Of Franklin
12.2017 - 05.2021
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Assisted in organization of school events, enhancing school community and student experience.
- Collaborated with educators to implement new teaching strategies, resulting in more dynamic and effective instruction.
Education
Elementary Education - Emphasis in Early Childhood Development
University of Hawaii At Manoa
Honolulu, HI05.2007
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Service oriented
Timeline
Sales Associate
Hester & Cook
06.2023 - Current
Inventory Specialist
Fork of the South
10.2022 - Current
Salon Manager
The Parker House on Main
02.2021 - 11.2022
Teaching Assistant
Montessori School Of Franklin
12.2017 - 05.2021
Elementary Education - Emphasis in Early Childhood Development
University of Hawaii At Manoa
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