Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Faylene Logan

Chattanooga

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Owner

Logan & Associates Telecom
Petersburg
02.1992 - 08.2008
  • Managed daily operations of a telecommunications service provider.
  • Developed marketing strategies to increase client engagement and brand awareness.
  • Oversaw customer service interactions to ensure satisfaction and timely responses.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Collaborated with other owners on joint ventures and shared resources.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated project timelines and resource allocation for installation services.

Owner

Oakville Emergency Pet Service
Oakville
03.1981 - 11.1985
  • Operated pet ambulance and pet store. Offering complete pet service including rescue, ambulance service, grooming and boarding with yearly membership.
  • Oversaw customer service interactions to ensure satisfaction and timely responses.
  • Trained new staff on company policies and operational procedures.
  • Analyzed market trends to identify opportunities for growth and expansion.
  • Established partnerships with local businesses to enhance service offerings.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.

Regional Sales Manager

Group One Radio
Toronto
09.1976 - 08.1985
  • Developed regional sales strategies to enhance market presence.
  • Collaborated with marketing to align campaigns with sales initiatives.
  • Trained and mentored new sales representatives on best practices.
  • Executed promotional events to boost brand awareness in the community.
  • Built relationships with key clients to ensure ongoing satisfaction and loyalty.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Established relationships with key accounts in the region through personal visits and phone calls.
  • Created promotional campaigns to increase sales in the region.

Education

Some College (No Degree) - Communications

St Mary’s University
Halifax, Nova Scotia

Certified Assisted Living Administrator - CORE Assisted Living Administrator

SPJC

Skills

  • Business development
  • Vendor negotiation
  • Marketing strategy
  • Financial management

Certification

  • Licensed life health and annuity agent
  • Professional dementia support facilitator
  • CPR and BLS Trained

Timeline

Owner

Logan & Associates Telecom
02.1992 - 08.2008

Owner

Oakville Emergency Pet Service
03.1981 - 11.1985

Regional Sales Manager

Group One Radio
09.1976 - 08.1985

Some College (No Degree) - Communications

St Mary’s University

Certified Assisted Living Administrator - CORE Assisted Living Administrator

SPJC

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Shannon Faylene Logan