Shannon J. Winters II
Spring Hill
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server
Tupelo Honey Cafe
Franklin
08.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of dining area throughout shifts.
Valet Supervisor
PMC (Parking Management Co.)
Nashville
03.2023 - 08.2025
- Oversee Valet Attendants
- Supervised valet team to ensure timely vehicle retrieval and delivery
- Trained new staff on parking procedures and customer service standards.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Budtender
Urbn Leaf
San Diego
11.2021 - 08.2022
- Knowledge On All Products Thus Being Able To Give Recommendations To Guests
- Ensured Accurate Daily Cash Drops/ Cash Handling
- Provide Guests With A Welcoming And Positive Experience
Education
CompTIA Security+ - Cyber Security
Vanderbilt University
Nashville, TN 10.2023 - 04/2024
Highschool Diploma -
Citrus Valley High School
Redlands, CASkills
- Lightspeed
- MJ Freeway
- Aloha
- Splunk
- Metasploit
Recognitions
Employee of The Month, 2023, PMC, Nashville, TN
Excellence in Service, 2023, PMC, Nashville, TN
Timeline
Server
Tupelo Honey Cafe
08.2025 - Current
CompTIA Security+ - Cyber Security
Vanderbilt University
10.2023 - 04/2024
Valet Supervisor
PMC (Parking Management Co.)
03.2023 - 08.2025
Budtender
Urbn Leaf
11.2021 - 08.2022
Highschool Diploma -
Citrus Valley High School