Shanquillia Lang
Nashville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
General Motors Co
08.2020 - Current
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Fleet Core Call Center
12.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Ciox Health Call Center
08.2017 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Bakery Science
Southwest Mississippi Community College
Summit, MS08.2013
Skills
- Information Security
- Complaint Resolution
- Call Management
- Data Entry
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Documentation
- Critical Thinking
- Retail Store Support
- Team Development
- Order Processing
- Customer Service
- Product Sales
- Lead Generation
- Store Maintenance
Timeline
Customer Service Representative
General Motors Co
08.2020 - Current
Customer Service Representative
Fleet Core Call Center
12.2019 - 08.2020
Customer Service Representative
Ciox Health Call Center
08.2017 - 12.2019
No Degree - Bakery Science
Southwest Mississippi Community College
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