Shantan'A Knighten
Cordova,TN
Summary
Results-driven professional with a strong track record of managing complex workflows, coordinating cross-functional activities, and delivering high-quality outcomes in fast-paced environments. Experienced in regulatory documentation, audit-ready recordkeeping, and multi-system data entry with a strong focus on accuracy and compliance. Known for reliability, adaptability, and clear communication while consistently meeting performance and quality standards.
Overview
7
7
years of professional experience
Work History
Customer Associate (Operations Support)
Conduent (Remote)
Memphis, TN
01.2024 - 11.2025
- Processed 50–80+ cases daily while maintaining 99%+ accuracy
- Reviewed and verified documentation across multiple systems to ensure data integrity and compliance
- Applied SOPs and established procedures to classify, validate, and update records
- Maintained documentation in accordance with regulatory requirements
- Collaborated with cross-functional teams to resolve issues and support operational efficiency
Fulfillment & Customer Order Specialist
Walmart
Memphis, TN
08.2022 - 03.2023
- Processed high-volume orders while maintaining accuracy and meeting time-sensitive deadlines
- Managed approximately 50 orders a night in a fast-paced environment to support operational efficiency
- Resolved customer inquiries and order issues through effective problem-solving and communication
- Collaborated with team members to improve workflow efficiency and turnaround times
Barista Trainer
Starbucks
Mempis, TN
10.2021 - 02.2023
- Trained and onboarded new team members on procedures, documentation standards, and operational best practices
- Reinforced quality, compliance, and safety standards to support consistent performance and service delivery
- Provided coaching, guidance, and feedback to support team effectiveness and continuous improvement
- Built and maintained positive customer and internal stakeholder relationships through effective communication and problem-solving
- Collaborated with leadership and cross-functional teams to resolve issues, improve customer satisfaction, and meet business objectives
Financial Services Associate
Walmart
Memphis, TN
09.2018 - 02.2021
- Processed over 100 financial transactions across multiple systems with a high degree of accuracy on high-volume days
- Maintained compliance with internal policies, procedures, and financial controls
- Identified, investigated, and resolved account and transaction discrepancies
- Responded to customer inquiries and resolved issues professionally to support positive client experiences
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN12.2021
Skills
- Data Entry & Record Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Written & Verbal Communication
- Problem Solving
- Attention to Detail
- Regulatory Compliance
Timeline
Customer Associate (Operations Support)
Conduent (Remote)
01.2024 - 11.2025
Fulfillment & Customer Order Specialist
Walmart
08.2022 - 03.2023
Barista Trainer
Starbucks
10.2021 - 02.2023
Financial Services Associate
Walmart
09.2018 - 02.2021
Bachelor of Science - Health Sciences
University of Memphis