Shantel Mitchell
Clarksville
Summary
Dynamic crew member with a strong focus on delivering exceptional customer service and maintaining a welcoming atmosphere. Proven ability in cash handling and problem-solving in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
02.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Assisted in training new crew members on operational procedures and safety protocols to enhance team performance.
- Handled cash register transactions accurately, ensuring proper cash management during shifts.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency and service speed.
- Followed food safety guidelines strictly to ensure compliance with health regulations and maintain product quality.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Cashier/Food Maker
Chipotle
09.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the service area and dining space.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and cash handling best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Food Service Worker
West Fork Market & Grill
03.2024 - 04.2025
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of kitchen and dining areas, ensuring compliance with sanitation protocols.
- Collaborated with team members to streamline service processes during peak hours.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
High School Diploma -
Northwest High School
Clarksville, TNSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Drive-thru operations
- Crew leadership
- Safety
Timeline
Crew Member
McDonald's
02.2026 - Current
Cashier/Food Maker
Chipotle
09.2024 - 06.2025
Food Service Worker
West Fork Market & Grill
03.2024 - 04.2025
High School Diploma -
Northwest High School