Shanu John

Senior Business Analyst with 11 years of experience, including 8 years in the eCommerce domain, specializing in content management systems. Proven track record of driving business growth through data-driven insights, process optimization, and strategic planning. Adept at collaborating with cross-functional teams to deliver innovative solutions and enhance user experiences.

Requirement Elicitation and Analysis:

• Work closely with business stakeholders to understand their needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.
• Specilalized in Content Management System.

Solution Design:

• Collaborate with technology teams to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.

Stakeholder Communication:

• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.

Documentation:

• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.
• Assist in project planning, estimation, and resource allocation.
• Monitor project progress and identify potential risks or deviations from the plan.

Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and are of high quality.

Process Improvement:

• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

Technical Background:

• Proficient in writing complex queries, optimizing database performance, and managing relational databases.
• Knowledgeable in analyzing data payloads for efficient data exchange between client and server.
• Skilled in analyzing and integrating APIs, ensuring seamless communication between different software applications.
• Experienced in evaluating and maintaining database systems, ensuring data integrity and security.

• Suggested new processes and templates in one of the projects and it was successfully implemented and received client appreciation and reliability towards the organization
• Received client appreciation for timely project deliverable and responsiveness which played a major role in project success