Shardae Lindsey
Oak Ridge
Summary
Detail-oriented professional with proven experience in customer service and product support. Known for exceptional problem-solving skills and attention to detail, ready to drive improvements in customer satisfaction and operational efficiency. Dedicated professional with expertise in customer service, product knowledge, and technical support. Committed to resolving inquiries and delivering tailored solutions that enhance customer satisfaction. Results-driven individual with a strong background in customer service and technical support. Skilled in problem solving and communication, consistently achieving timely resolutions for client inquiries and enhancing overall customer experience.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Independent Contractor
Liveops
Oak Ridge
02.2025 - Current
- Resolved product-related issues by following established protocols and guidelines.
- Assisted clients with inquiries and provided timely resolutions to service issues.
- Developed personalized insurance plans for clients based on their unique needs.
Independent Contractor
Arise Virtual Solutions Inc.
Oak Ridge
10.2023 - 07.2024
- Facilitated customer inquiries by delivering accurate product information.
- Guided customers in selecting products tailored to specific needs and preferences.
- Coordinated comprehensive travel arrangements, encompassing accommodations and transportation for clients.
- Offered technical support for product-related inquiries and troubleshooting issues.
Independent Contractor
Omni Interactions, Inc
Oak Ridge
01.2023 - 08.2023
- Delivered technical support for product inquiries and troubleshooting issues.
- Collaborated with cross-functional teams to improve customer experience.
- Resolved customer complaints efficiently and addressed issues promptly.
- Assisted customers with inquiries, providing accurate product information.
- Processed orders and managed transactions using point-of-sale systems.
Inbound Sales Agent
Jewelry Television
Knoxville
09.2019 - 01.2021
- Delivered exceptional customer service via phone and online interactions.
- Assisted customers in selecting jewelry products aligned with preferences and needs.
- Processed sales transactions accurately using company-specific software systems.
- Educated customers on product features, benefits, and care instructions.
- Resolved inquiries and issues promptly to ensure satisfaction.
Education
High School Diploma -
La Sierra High School Alternative
Fullerton, CA06-2007
Skills
- Product knowledge
- Customer service
- Technical support
- Order processing
- Insurance planning
- Customer relationship management
- Conflict resolution
- Sales strategy
- Communication skills
- Data entry accuracy
- Problem solving
- Team collaboration
- Adaptability to change
- Attention to detail
- Scheduling
- Performance metrics
- Quoting and estimating
- Industry regulations knowledge
Certification
Life Producer, Department of Insurance TN, TX, MO, OH, (NY expiring 01/02)
Timeline
Independent Contractor
Liveops
02.2025 - Current
Independent Contractor
Arise Virtual Solutions Inc.
10.2023 - 07.2024
Independent Contractor
Omni Interactions, Inc
01.2023 - 08.2023
Inbound Sales Agent
Jewelry Television
09.2019 - 01.2021
High School Diploma -
La Sierra High School Alternative