Shareka Jackson
Nashville
Summary
Dedicated and detail-oriented professional with over 7 years of experience in logistics coordination, customer service, and administrative operations. Proven ability to excel in high-pressure environments requiring rapid decision-making, clear communication, and meticulous record management. Expertise in multitasking across various communication channels, including phone, email, and system-based interactions. Recognized for exceptional problem-solving skills and organizational excellence, with a commitment to maintaining composure under stress. Eager to leverage these strengths in a Police Dispatcher role to enhance community safety and support law enforcement operations.
Overview
12
12
years of professional experience
Work History
Logistics Administrator Specialist
QTC Health Services | Leidos
01.2023 - Current
- Serve as primary point of contact for field staff and providers, responding to urgent inquiries via phone and email with professionalism and accuracy.
- Coordinate shipments of critical medical supplies and equipment under strict deadlines.
- Maintain accurate records, logs, and documentation in multiple systems to ensure accountability and compliance.
- Train and support staff across regions, reinforcing policies and operational best practices.
- Recognized for strong attention to detail and ability to quickly resolve issues under pressure.
International Shipping/Receiving Expert Typist
CEVA Logistics
06.2021 - 01.2023
- Handled high-volume data entry, billing, and transaction verification with speed and accuracy.
- Communicated with clients, drivers, and team members by phone and email to coordinate logistics and resolve discrepancies.
- Managed shipping/receiving records and prepared official documentation in compliance with procedures.
- Trained new employees on system use and proper documentation processes.
Production Training Ambassador
Smile Direct Club
03.2018 - 06.2021
- Trained, mentored, and onboarded new employees to ensure compliance and accuracy in production operations.
- Maintained records and generated reports for performance and compliance tracking.
- Managed multiple priorities while ensuring accuracy under fast-paced conditions.
Warehouse Associate
Amazon
01.2016 - 01.2018
Cashier
McDonald’s
01.2014 - 01.2016
Education
High School Diploma -
East Nashville Magnet High School
Nashville, TN01.2018
Skills
- Emergency & Non-Emergency Call Handling
- Customer & Public Service
- Data Entry & Records Management
- Microsoft Office Suite
- CAD/Database Systems
- Typing Speed: 60 WPM
- Multitasking & Prioritization
- Radio/Phone Communications
- Training & Mentorship
- Problem-Solving & Critical Thinking
Certifications And Qualifications
- Valid Driver’s License
- Eligible for TIES/NCIC Query Certification
- Clean Background – No Felony Convictions
- Excellent Moral Character & Work Ethic
Timeline
Logistics Administrator Specialist
QTC Health Services | Leidos
01.2023 - Current
International Shipping/Receiving Expert Typist
CEVA Logistics
06.2021 - 01.2023
Production Training Ambassador
Smile Direct Club
03.2018 - 06.2021
Warehouse Associate
Amazon
01.2016 - 01.2018
Cashier
McDonald’s
01.2014 - 01.2016
High School Diploma -
East Nashville Magnet High School
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