Sharelnika Bell
Jackson
Summary
Results-driven professional with expertise in customer relationship management and operational efficiency. Proven ability to enhance workflow processes and resolve customer complaints effectively.
Overview
3
3
years of professional experience
Work History
Workplace Readiness Specialist
Jackson-Madison County School District
Jackson
03.2025 - Current
- Supported team in executing daily operational tasks and maintaining workflow efficiency.
- Participated in training sessions to enhance knowledge of industry best practices and tools.
- Organized files and documentation to improve accessibility and information retrieval processes.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
Customer Care Representative
Teleperformance USA
Salt Lake City
08.2024 - 03.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated relevant information promptly.
- Provided product information and guided customers in making informed choices.
- Documented interactions accurately in the customer relationship management system.
- Escalated complex issues to appropriate departments for resolution.
- Maintained knowledge of company policies and procedures for accurate support.
- Handled high-volume calls while ensuring a positive customer experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
Customer Service Representative
Portfolio Recovery Associates
Jackson
01.2024 - 03.2024
- Facilitated communication with clients regarding outstanding debts and payment plans.
- Analyzed financial records to identify delinquent accounts for collection efforts.
- Negotiated payment arrangements to resolve debts amicably with clients.
- Maintained accurate records of client interactions and payment agreements in the system.
- Investigated disputes and provided resolutions for client inquiries related to collections.
- Educated clients on their rights and responsibilities in the debt recovery process.
Healthcare Customer Service Representative
BroadPath Healthcare
Tucson
11.2022 - 01.2024
- Assisted patients with inquiries and provided detailed information on services offered.
- Handled customer complaints and resolved issues to ensure patient satisfaction.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
Education
High School Diploma -
Haywood High School
Brownsville05-2011
Skills
- Workplace readiness
- Customer relationship management
- Documentation management
- Complaint resolution
- Operational efficiency
- Client communication
- Time management
- Customer support
- Problem solving
- Attention to detail
- Critical thinking
- Active listening
- Professionalism
- Multitasking Abilities
- Knowledge sharing
Timeline
Workplace Readiness Specialist
Jackson-Madison County School District
03.2025 - Current
Customer Care Representative
Teleperformance USA
08.2024 - 03.2025
Customer Service Representative
Portfolio Recovery Associates
01.2024 - 03.2024
Healthcare Customer Service Representative
BroadPath Healthcare
11.2022 - 01.2024
High School Diploma -
Haywood High School
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