Sharkecia Warthen
Memphis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Foundever
03.2025 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Service Representative
Concentrix
09.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Evaluation forms for quality assurance
- Customer surveys
Customer Support Specialist
DialAmerica
02.2017 - 11.2020
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
GED -
Augusta Technical College
Augusta, GA01-2021
Skills
- Customer service
- CRM management
- Call handling
- Conflict resolution
- Customer relationships
- Process improvement
- Communication skills
- Quality assurance
- Active listening
- Product knowledge
- Technical support
- Feedback analysis
Timeline
Customer Support Specialist
Foundever
03.2025 - Current
Customer Service Representative
Concentrix
09.2022 - 08.2024
Customer Support Specialist
DialAmerica
02.2017 - 11.2020
GED -
Augusta Technical College
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever