KARTHIK G
Senior QA Associate
Chennai
Summary
Results-driven professional with over 4 years of experience at Amazon Development Center, demonstrating progressive growth from Digital Associate to Senior Quality Assurance Associate. Skilled in quality control, team leadership, and process improvement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Senior Quality Assurance Associate in PQA Books
Amazon Development Center
07.2024 - Current
- Lead a team of 4 mentees, providing coaching and performance monitoring
- Handle team operations in Team Lead's absence, including managing 15-member team
- Drive process development projects to improve organizational deliverables
- Maintain high personal performance metrics in Productivity, Occupancy, and AHT
- Conduct new hire training and manage onboarding processes
Quality Assurance Associate in PQA Books
Amazon Development Center
06.2022 - 07.2024
- Performed quality checks for KDP Books prior to printing
- Maintained SLA compliance for timely book delivery
- Achieved consistent performance in productivity and occupancy metrics
Digital Associate in AWS
Amazon Development Center
12.2020 - 06.2022
- Processed content for internal and external clients
- Performed manual data extraction for AI systems
- Maintained confidential process integrity
Customer Service Assistant
Jet Airways
03.2018 - 11.2018
- Provided customer service support at Chennai location
Electrical Technician
L&T Ship Building
08.2016 - 08.2017
- Performed electrical maintenance and installation work
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Prathyusha Institute of Technology and Management
01.2016
Higher Secondary Education - undefined
Vellayan Chettiar Hr. Sec. School
01.2012
Skills
- Tools: VGG Image Annotator, Adobe Photoshop, Counterpunch, Kibana, Power BI, Slack
- Programming: Basic Python, SQL
- Current Learning: AI and Machine Learning
Certification
Implant Training, Southern Railway (2014)
Timeline
Senior Quality Assurance Associate in PQA Books
Amazon Development Center
07.2024 - Current
Quality Assurance Associate in PQA Books
Amazon Development Center
06.2022 - 07.2024
Digital Associate in AWS
Amazon Development Center
12.2020 - 06.2022
Customer Service Assistant
Jet Airways
03.2018 - 11.2018
Electrical Technician
L&T Ship Building
08.2016 - 08.2017
Higher Secondary Education - undefined
Vellayan Chettiar Hr. Sec. School
Bachelor of Engineering - Electrical and Electronics Engineering
Prathyusha Institute of Technology and Management
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