Reading and Traveling
Sharmila Rajendran
Team Lead Accounts Receivable
Chennai
Summary
Results-driven Finance Operations Team Lead with over 11 years in Accounts Receivable, Accounts Payable, and Order-to-Cash operations. Led teams in transition projects, client management, SLA governance, and process documentation. Expertise in Oracle, SAP ECC, and ServiceNow, with a strong focus on cash application, invoicing, and reconciliation.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Team Lead – Accounts Receivable
INFOSYS BPM LTD.
04.2026 - Current
- Lead a team of 10 associates supporting an Accounts Receivable pilot project through transition and ramp-up activities.
- Managed operational readiness activities for transition and Go-Live, ensuring comprehensive process documentation and team preparedness.
- Manage operational readiness activities for transition and upcoming Go-Live, ensuring process documentation and team preparedness.
- Tracked and analyzed SLA, KPI, productivity, quality, and operational performance metrics to facilitate informed decision-making.
- Prepare and maintain SOPs, process documentation, operational checklists, and transition materials.
- Conduct knowledge-transfer sessions, process walkthroughs, coaching, and day-to-day team guidance.
- Supported Business Continuity Planning (BCP) activities and coordinated with cross-functional stakeholders to effectively resolve operational issues.
- Utilize Oracle, ServiceNow, and BCP-related processes/tools in day-to-day operations.
- Key Achievements
- Built strong client relationships through effective communication and governance.
- Contributed to process stabilization and Go-Live planning.
Senior Accounts Receivable Associate
ICON CLINICAL RESEARCH INDIA PVT. LTD.
07.2023 - 04.2026
- Managed Accounts Receivable activities including invoicing, receivables monitoring, customer follow-up, and billing coordination.
- Handled cash application activities within the Order-to-Cash (O2C) process, ensuring accurate and timely allocation of customer payments.• Investigated and resolved unapplied cash, on-account balances, unidentified payments, and payment discrepancies through proactive stakeholder follow-up.• Researched customer payments made to incorrect bank accounts and coordinated with Finance Operations teams to resolve payment allocation issues.• Reconciled customer accounts and supported the reduction of on-account balances by ensuring accurate payment application and timely resolution of exceptions.• Maintained effective communication with customers and internal stakeholders to obtain remittance details and resolve cash application queries.
- Followed up on outstanding receivables and maintained tracking logs for collection activities.
- Ensured AR processes complied with audit requirements and supported accurate invoice and credit-note processing.
- Followed up on outstanding receivables and maintained tracking logs to enhance collection effectiveness.
- Maintained project, budget, project manager, protocol, and customer information in Oracle.
- Created SOPs for various project types and documented sponsor specifications to standardize processes.
- Performed final invoice reviews before cut-off to ensure transactions were complete and ready for processing.
- Documented significant contributions to team objectives and project success.
- Improved invoice accuracy through standardized documentation.
- Executed cash application activities in the Order-to-Cash (O2C) process, ensuring precise and timely allocation of customer payments. • Investigated and resolved unapplied cash, on-account balances, unidentified payments, and payment discrepancies through proactive stakeholder follow-up. • Researched customer payments made to incorrect bank accounts and coordinated with Finance Operations teams to resolve payment allocation issues. • Reconciled customer accounts and supported the reduction of on-account balances by ensuring accurate payment application and timely resolution of exceptions. • Communicated with customers and internal stakeholders to obtain remittance details.
Process Expert
MAERSK GLOBAL SERVICE CENTRE INDIA PVT. LTD.
05.2014 - 06.2023
- Oversaw accounts payable processes for 2.5 years
- Processed invoices using legacy FOSS/vendor management tools and later migrated to SAP ECC invoice posting.
- Prepared weekly vendor payment reports and supported authorized manual payments.
- Managed vendor books and resolved stakeholder queries through timely email communication.
- Supported remote process migration and successfully trained team members on new processes.
- Achieved 100% SLA performance across all months; received client appreciation and an Extra Mile Award for clearing aged invoice items.
- Oversaw cash application and master data management for 6.5 years
- Handled cash application activities in Order-to-Cash (O2C) process and addressed customer account-related queries.
- Investigated and rectified customer payments made to incorrect bank accounts through proactive stakeholder and customer follow-up.
- Coordinated with Finance Operations teams to correct customer banking details and improve invoice accuracy.
- Achieved individual KPI targets related to reduction of On-Account balances.
- Created and maintained customer codes and master data in SAP and MDM/D-log tools to support accurate billing.
Education
Master of Business Administration (MBA) - Distance Education
Madras University
01-2016
Bachelor of Commerce (B.Com) - undefined
Meenakshi Women’s College for Women, Madras University
01-2014
Skills
Accounts receivable management
Customer focus
Attention to detail
Leadership
Teamwork
Adaptability
Conflict resolution
Communication
Interests
Timeline
Team Lead – Accounts Receivable
INFOSYS BPM LTD.
04.2026 - Current
Senior Accounts Receivable Associate
ICON CLINICAL RESEARCH INDIA PVT. LTD.
07.2023 - 04.2026
Process Expert
MAERSK GLOBAL SERVICE CENTRE INDIA PVT. LTD.
05.2014 - 06.2023
Bachelor of Commerce (B.Com) - undefined
Meenakshi Women’s College for Women, Madras University
Master of Business Administration (MBA) - Distance Education
Madras University
ORE COMPETENCIES
- Team Leadership
- Accounts Receivable (AR)
- Order-to-Cash (O2C)
- Client & Stakeholder Management
- Transition & Pilot Projects
- Ramp-up & Go-Live Support
- SLA & KPI Management
- SOP Development
- Team Coaching & Mentoring
- Performance Management
- Process Improvement
- Oracle
- SAP ECC
- ServiceNow
- BCP
- Governance Calls
- Presentation & Reporting
SYSTEMS & TOOLS
- ERP Systems
- Oracle
- SAP ECC
- Applications
- ServiceNow
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word