Sharo Shangreipam
Senior Client Specialist
Chennai
Summary
Detail-oriented Revenue Cycle Specialist with a systematic nature and good grasp of billing processes. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Ready to apply a decade experience and take on a challenging role.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior Client Specialist
Accesshealthcare
04.2020 - Current
- Facilitated smooth transitions during client onboarding processes via effective coordination between stakeholders involved.
- Created customized reports for clients and the provider office that provided valuable insights into their businesses performance and areas for improvement.
- Constantly monitored both electronic and paper claims submission for any major rejections and provide the feed back to client and the provider office.
- Provided RCM software/application support to provider office.
- Constantly monitored interface error between the EHR and the RCM application..
- Implement new updates on the RCM application/software.
- Actively participate in clients calls, engaging in frequent communication with the clients.
- Cultivate productive relation with the clients and provider office.
- Provide in-depth software/application training to the new associate and monitor their performance.
Client Specialist
Accesshealthcare
04.2017 - 03.2020
- Monitor team quality performance to identify areas of improvement.
- Provide daily quality report to the upper management.
- Provide constructive feedback to the associates.
Revenue Cycle Executive
Accesshealthcare
01.2015 - 03.2017
- Reduced outstanding receivables by diligently following up on overdue accounts.
- Worked on the assigned claims with quality.
Account Executive - Payables and Receivables
Ajuba Solutions
02.2013 - 12.2014
- Reduced outstanding receivables by diligently following up on overdue accounts.
- Worked on the assigned claims with quality.
Consultant
Sutherland Global Service
09.2011 - 10.2012
- Answered customer inquiries via phone.
- Resolved customer issues in a timely manner.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Bachelor of Science - Physics
The New College
Chennai 04.2001 -
High School Diploma -
ICF Silver Jubilee Higher Secondary School
Chennai 04.2001 -
Skills
- Training and mentoring
- Exceptional communication
- Customer Relations
- Adaptability
- High-energy attitude
- Revenue Cycle Management
- Microsoft office
- Time Management
Hobbies
- Sports
- Reading books
- Music
- Movie
Timeline
Senior Client Specialist
Accesshealthcare
04.2020 - Current
Client Specialist
Accesshealthcare
04.2017 - 03.2020
Revenue Cycle Executive
Accesshealthcare
01.2015 - 03.2017
Account Executive - Payables and Receivables
Ajuba Solutions
02.2013 - 12.2014
Consultant
Sutherland Global Service
09.2011 - 10.2012
Bachelor of Science - Physics
The New College
04.2001 -
High School Diploma -
ICF Silver Jubilee Higher Secondary School
04.2001 -
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