Sharon Dodson
Columbia
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.
Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Records Clerk
Gentiva Hospice
08.2021 - 07.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Updated patient records with new information to keep data current and accurate.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Medical Records Director
Grace Healthcare Of Franklin
09.2014 - 04.2021
- Disseminated information to correct department, individual or outside location.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Set up patient charts and documented information in various company softwares.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Pulled patient records and transferred information to appropriate parties.
- Determined and implemented techniques to improve medical records retrieval process.
- Streamlined day-to-day office processes to meet long-term goals.
- Logged all requests for medical records into spreadsheets.
- Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
Certified Nursing Assistant
Grace Healthcare Of Franklin
01.2011 - 08.2014
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Documented activities and recorded information in EMR system.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided nursing assistance to residents in 100-bed nursing care facility.
Medical Scheduler
Grace Healthcare Of Franklin
03.2008 - 12.2010
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Handled office inventory for 100 person medical facility, including placing orders .
- Making the working schedule for the Certified Nursing Assistants and nursing staff.
Certified Nursing Assistant
Harpeth Terrace Nursing Home
01.2002 - 02.2008
- Documented patient intake and dietary requirements and assisted with feeding.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided nursing assistance to residents in 100-bed nursing care facility.
Education
High School Diploma -
Franklin High School
Franklin, TNSkills
- Documentation procedures expert
- Performing patient intakes
- Detail-oriented
- Charting expertise
- Understands medical procedures
- Patient relations
- Electronic charting
- HIPAA compliance
- Customer service
- Written and verbal communication
- Data entry
- Document scanning
- Medical records management
- Medical terminology understanding
- Records management
- EMR / EHR
- Medical terminology
- Medical office administration
- Patient confidentiality
- Payment collection
- Staff education and training
- Insurance eligibility
- Client relations
- Medical billing and coding
- Departmental cross-coverage
- Record maintenance
- Release of information paperwork
- Scanning and imaging software
- Filing procedures
- Work well independently
- Information retrieval
- Patient data collection
- Medical record safeguarding
- Microsoft Excel
- Attention to detail
- Electronic filing system organization
Certification
- CPR certification
- Certified Nursing Assistant
Education and Training
other
Timeline
Medical Records Clerk
Gentiva Hospice
08.2021 - 07.2025
Medical Records Director
Grace Healthcare Of Franklin
09.2014 - 04.2021
Certified Nursing Assistant
Grace Healthcare Of Franklin
01.2011 - 08.2014
Medical Scheduler
Grace Healthcare Of Franklin
03.2008 - 12.2010
Certified Nursing Assistant
Harpeth Terrace Nursing Home
01.2002 - 02.2008
High School Diploma -
Franklin High School
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