Sharon Goderwis
Maryville
Summary
Results-driven professional with a proactive approach and quick adaptability. Demonstrates strong work ethic and effective communication skills. Committed to enhancing team dynamics and achieving organizational objectives in part-time roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tellico Area Services System
Vonore
04.2025 - 07.2025
- Assisted customers with inquiries and resolved service issues effectively.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated customers about available services and usage instructions.
- Handled billing inquiries and explained payment options clearly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
Customer Service Supervisor
Boatmate Trailers
Maryville
06.2024 - 07.2024
- Supervised daily customer service operations for trailer products.
- Assisted customers with inquiries about products and services offered.
- Resolved escalated customer issues with professionalism and care.
- Answered phone calls and responded to questions and concerns.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Bookkeeper
Granite Depot
Maryville
04.2024 - 05.2024
- Managed accounts payable and receivable for construction materials supplier.
- Utilized accounting software to streamline bookkeeping processes and improve efficiency.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Posted journal entries to the general ledger system accurately and timely.
Office Administration Coordinator
Bob's Welding & Fsbrication
Elsmere
08.2005 - 06.2023
- Managed and maintained executives' calendars, organized meetings, and scheduled appointments.
- Processed invoices for payment on a weekly basis.
- Assisted with budget preparation activities by collecting financial data from various departments within the organization.
- Maintained confidential files pertaining to employee records, payroll information, taxes.
- Prepared correspondence, reports, memos and other documents using Microsoft Word and Excel.
- Verified accuracy of invoices against purchase orders prior to processing payments.
- Recruited, interviewed and selected employees to fill vacant roles.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Accounts Receivable Clerk
Blue star
Florence
08.2004 - 08.2005
- Communicated with customers regarding billing inquiries and payment issues.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
Administrative Assistant
Eric Deters Law Firm
Independence
04.2003 - 08.2004
- Managed client communications and scheduled appointments for legal consultations.
- Assisted attorneys with document preparation and filing for court submissions.
- Drafted correspondence and legal documents following firm protocols.
- Facilitated client intake processes and ensured confidentiality of information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Proofread content for typo-free emails and documentation.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
High School Diploma -
Taylor High
North Bend, OH06-1989
Skills
- Microsoft Office
- Time management
- Customer service
- Problem solving
- Invoicing processes
- Detail orientation
- Effective communication
- Payments processing
- Multitasking能力
- Money handling
- Order processing
- Strong teamwork
- Clerical support
- Filing
- Microsoft Excel
- CRM software
Affiliations
- Fitness and Health
- Outdoor Adventures
- Cooking and Baking
- Volunteering
Certification
- Quickbooks Certified
- Excel Certificate
- Certified Personal Trainer 2010-2014
References
References available upon request.
Timeline
Customer Service Representative
Tellico Area Services System
04.2025 - 07.2025
Customer Service Supervisor
Boatmate Trailers
06.2024 - 07.2024
Bookkeeper
Granite Depot
04.2024 - 05.2024
Office Administration Coordinator
Bob's Welding & Fsbrication
08.2005 - 06.2023
Accounts Receivable Clerk
Blue star
08.2004 - 08.2005
Administrative Assistant
Eric Deters Law Firm
04.2003 - 08.2004
High School Diploma -
Taylor High
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