Sharyna L Dupont
Nashville
Summary
Adept at compassionate caregiving and efficient household management, I leveraged these skills at Jackson Memorial Hospital to enhance patient well-being and support. My ability to coordinate care teams and provide emotional support, coupled with a knack for multitasking, significantly improved patient outcomes. This blend of hard and soft skills underscores my commitment to excellence in patient care and support services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Caregiver
Jackson Memorial Hospital
08.2022 - 07.2024
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
- Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
- Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
Passenger Service Agent
Bahamasair
03.2020 - 05.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
Housekeeping Team Leader
Grand Beach Hotel Surfside
06.2018 - 11.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
High School Diploma -
North Miami Senior High
Miami, FL06-2017
Skills
- Transportation assistance
- Compassionate caregiving
- Emotional support
- Household management
- Nutritional planning
- Hospice care
- Care plan development
- Social interaction
- Occupational therapy support
- Personal hygiene assistance
- Physical therapy support
- Meal preparation
- Mobility assistance
- Home safety assessment
- Errand running
- Care team coordination
- Housekeeping
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Respectful and compassionate
- Compassionate communication
- Flexible schedule and availability
- Basic housekeeping
- Medication and appointment reminders
- Medication management
- Elderly care
- Relationship building
- Patient companionship
- Patient care
- Patient assessments
- Supportive companionship
Certification
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Timeline
Family Caregiver
Jackson Memorial Hospital
08.2022 - 07.2024
Passenger Service Agent
Bahamasair
03.2020 - 05.2022
Housekeeping Team Leader
Grand Beach Hotel Surfside
06.2018 - 11.2020
High School Diploma -
North Miami Senior High
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