SHAUN BONURA
New Market
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Overview
20
20
years of professional experience
Work History
Store Manager
Big O Tires
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Big O Tires
09.2022 - 07.2024
- Payroll, scheduling, inventory, customer service, pos, ordering, receiving, day to day operations
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Created policies, procedures and guidelines for staff members’ daily operations
- Used computerized inventory system to plan and manage adequate inventory levels
- Executed sales and operational activities, producing results that met or exceeded business plan
- Provided clear direction and set priorities for accomplishing desired actions and results
- Met safety and security standards by overseeing preventative maintenance and repairs
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Maintained positive relationships with key stakeholders including customers, suppliers and partners
- Established employee development plan, setting clear expectations for team members
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives
- Identified areas of improvement within existing systems and developed action plans for implementation
- Oversaw budgeting activities, monitored expenses and analyzed variances from plan
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Implemented and maintained open-door communication system, reaching employees across department lines
- Partnered with vendors to negotiate contracts and secure best pricing agreements
- Analyzed current processes and implemented efficiencies that reduced costs
- Ensured compliance with regulatory standards by monitoring internal processes
- Developed long and short-range financial objectives, supporting company mission statement
- Implemented effective process improvement initiatives to enhance productivity and performance levels
- Established and maintained proactive human resource functions, complying with labor regulations
- Established performance metrics and tracked progress against organizational goals
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales reports, and other performance data to measure productivity
General Manager
Love’s
03.2015 - 09.2022
- Day to day operations of Tireshop and facilities maintenance
- Staffing, audits, ordering product, billing, sales, working with vendors, and scrutinizing invoices
Assistant Store Manager
Lowe’s
03.2005 - 09.2015
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Coordinated and enhanced delivery of Product or Service
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
Education
High School Diploma - undefined
South Terrebonne High School
Bourg, LASkills
- POS systems operations
- Stock management
- Billing
- Customer relations
- Merchandising
- Managing retail build outs
- Customer outreach
- Driving business growth
- Leadership development
- Store growth planning
- Cash handling accuracy
- Employee scheduling
- Employee training
- Shift checklists
- Relationship selling
- Inventory control procedures
- Team leadership
- Time management
- Barcode scanning
- Flexible schedule
- Loss prevention
- Inventory control
Timeline
Store Manager
Big O Tires
07.2024 - Current
General Manager
Big O Tires
09.2022 - 07.2024
General Manager
Love’s
03.2015 - 09.2022
Assistant Store Manager
Lowe’s
03.2005 - 09.2015
High School Diploma - undefined
South Terrebonne High School
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