Shaun Harrod
Nashville
Summary
Customer-focused Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service and communication skills, both written and verbal. Able to effectively address and resolve issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of satisfaction. Daily demonstration of success by going above and beyond for customers by recommending appropriate preventative maintenance by time or mileage and level of importance of each item.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Automotive Service Advisor
Nissan North America, Inc.
Nashville
02.2023 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Analyzed vehicle service history to recommend necessary repairs.
- Coordinated with technicians to ensure timely vehicle servicing.
- Updated customers during and after service to ensure satisfaction
Receptionist
Quality Inn Suites
Paris
02.2022 - 01.2023
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Maintained a clean and organized front desk area for a welcoming atmosphere.
Education
Henry County High School
Paris, TNUniversity of Memphis
Memphis, TNSkills
- Excellent multitasking and organizational skills
- Verbal and written communication
- Interpersonal and customer satisfaction capability
Timeline
Automotive Service Advisor
Nissan North America, Inc.
02.2023 - Current
Receptionist
Quality Inn Suites
02.2022 - 01.2023
Henry County High School
University of Memphis