Shaun Mason
Memphis,TN
Summary
Detailed-oriented IT professional with a passion for technology and a solid foundation in It support. Seeking to leverage additional skills and knowledge to contribute to a dynamic IT team.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
Memphis, TN
07.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
Apple
Memphis, TN
04.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
Crew Member
Chipotle Restaurant
Memphis, TN
07.2019 - 04.2021
- Provided excellent customer service to over 40 people daily by greeting and meeting quality expectations.
- Assisted managers with managing store and workers.
- Followed all company safety standards, including food quality and sanitation procedures.
- Verified orders and bagged items for easy transport.
- Assisted cooks with food
Education
Certification - Information Technology
Google Coursera Course
Certification - Cyber Security
Google Coursera Course
Certification - Information Technology
Tennessee College of Applied Technology
Memphis, TN05.2022
Skills
- Knowledge in Operating Systems: Linux, Windows, macOS
- Strong Understanding of Cybersecurity principles
- Some knowledge in Troubleshooting Hardware and Software issues
- Word Document
- PowerPoint
- Excel
- Problem-Solving
Timeline
Online Personal Shopper
Walmart
07.2023 - Current
Customer Service Representative
Apple
04.2021 - 06.2023
Crew Member
Chipotle Restaurant
07.2019 - 04.2021
Certification - Information Technology
Google Coursera Course
Certification - Cyber Security
Google Coursera Course
Certification - Information Technology
Tennessee College of Applied Technology