Shaun Watson
Nashville
Summary
Results-driven System Engineer with proven skills in software deployment, Windows administration, and system configuration. Known for effective troubleshooting and incident resolution, ensuring operational excellence in device management.
Overview
17
17
years of professional experience
Work History
System Engineer
YesCare Corp
Brentwood
12.2024 - Current
- Develop and deploy software packages for installation on Windows devices.
- Documented technical procedures and user guides for team reference.
- Developed and sustained configuration policies for devices using Microsoft Intune and NinjaOne, ensuring compliance and security.
- Collaborated with cross-functional teams to troubleshoot and resolve critical technical issues, enhancing system reliability.
- Implemented and executed plan to update 2000+ Windows devices from Windows 10 to Windows 11 operating system.
- Developed and executed process for delivering offline EMR files to local devices for review.
- Monitored and established process for tracking device assets, encompassing returns of decommissioned and inventory devices.
- Troubleshot software and hardware issues, providing timely resolutions to minimize downtime.
- Maintained system configurations for healthcare applications.
- Developed and executed process for automating profile cleanup on Windows devices.
System Engineer
HOCS Consulting
Brooklyn
02.2022 - 11.2025
- Collaborated with teams to troubleshoot and resolve technical issues, enhancing system reliability.
- Monitored system performance on client servers, swiftly troubleshooting and addressing emerging issues.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Conducted timely troubleshooting for software and hardware issues, ensuring minimal disruption to operations.
System Engineer
Corizon Healthcare
Brentwood
05.2017 - 01.2022
- Oversaw Citrix environment infrastructure, ensuring timely server updates and resolving client plug-in challenges on Windows devices to maintain operational efficiency.
- Managed IBM BigFix environment, coordinating server updates and creating scripts for client and server deployments, including OS patching and software installations to enhance deployment processes.
- Established and documented process for deploying software to new devices using IBM BigFix.
- Installed and configured operating systems, middleware products and databases.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Completed projects according to specified timelines and budgetary constraints.
- Supervised and aided in establishment of new Citrix environment for Maryland DOC.
- Managed infrastructure servers for company, supporting web, SQL, and application Windows servers to ensure reliable service delivery across departments.
- Managed file server share transition from old to new server, facilitating data cleanup and collaborating with departments on retention decisions
Service Desk Level 3 Technician
Corizon Healthcare
Brentwood
05.2009 - 04.2017
- Served as escalation resource for troubleshooting client PC and software issues, facilitating resolution of complex cases.
- Troubleshot system malfunctions and identified areas of improvement.
- Configured and deployed Windows devices, printers, and accessories for 500+ devices across multiple sites.
- Conducted routine maintenance on diagnostic tools and devices.
- Developed Windows 7 and 10 images designated for installation on new machines utilizing Microsoft deployment tools.
- Developed scripts optimizing imaging processes for Windows 7 and Windows 10.
- Engineered and executed script for offline EMR program deployment.
- Documented and prioritized service tickets from corporate and site locations to ensure timely resolutions.
- ..Collaborated with healthcare staff to resolve operational challenges.
Education
BS in Information Technology - Information Technology
University of Phoenix
Tempe, AZ09-2009
Skills
- System configuration
- Software deployment
- Software installation
- Windows administration
- Device management
- Troubleshooting methods
- Incident resolution
- Critical thinking
Timeline
System Engineer
YesCare Corp
12.2024 - Current
System Engineer
HOCS Consulting
02.2022 - 11.2025
System Engineer
Corizon Healthcare
05.2017 - 01.2022
Service Desk Level 3 Technician
Corizon Healthcare
05.2009 - 04.2017
BS in Information Technology - Information Technology
University of Phoenix