Shaundra Toney
Memphis
Summary
Dynamic Operations Coordinator with a proven track record at Tosca LTD, excelling in logistics coordination and process implementation. Enhanced productivity through effective communication and streamlined operations, ensuring compliance and quality assurance. Recognized for improving customer relations and reducing errors, demonstrating strong attention to detail and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Operations Coordinator
Tosca LTD
01.2008 - 05.2025
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Worked with vendors to make purchases and reconcile invoices.
ECS (Exception Capture) Clerk
United Parcel Service, UPS
08.1998 - 05.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Education
High School Diploma -
Central High School
Memphis, TN05-1996
Skills
- Customer invoicing
- Process implementation
- Supply ordering
- Inventory oversight
- Logistics coordination
- Quality assurance oversight
- Vendor engagement
- Quality assurance and control
- Scheduling coordination
- Customer relations
Timeline
Operations Coordinator
Tosca LTD
01.2008 - 05.2025
ECS (Exception Capture) Clerk
United Parcel Service, UPS
08.1998 - 05.2004
High School Diploma -
Central High School
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