Shawana Bonds
Memphis
Summary
Versatile and results-oriented professional with experience at FedEx Logistics, adept in machinery operation and fostering teamwork. Demonstrated ability to enhance quality assurance and workplace safety, leading to improved production efficiency. Excelled in roles requiring strong work ethic and problem-solving skills, significantly contributing to team success and operational excellence.
Overview
20
20
years of professional experience
Work History
Machine Operator
FedEx Logistics
07.2019 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Tax Preparer Assistant
Community Tax Service
01.2006 - Current
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
Team Lead
William Sonoma
10.2014 - 05.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Disney
02.2012 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Frayser High School
Memphis, TN 3812706-1987
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Machinery operations
- Workplace safety
- Problem-solving
- Assembly and production
- Computer skills
- Quality assurance
- Shipping and labeling
- Quality control
Timeline
Machine Operator
FedEx Logistics
07.2019 - Current
Team Lead
William Sonoma
10.2014 - 05.2016
Customer Service Representative
Disney
02.2012 - 05.2016
Tax Preparer Assistant
Community Tax Service
01.2006 - Current
High School Diploma -
Frayser High School
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