Shawn Head
Memphis
Summary
Seasoned professional with 13 years of experience in warehouse operations, adept at equipment operation and maintaining safety protocols. Skilled in customer service, staff training, and inventory management from tenure as Assistant Store Manager. Seeking to leverage expertise in logistics and safety compliance as an Armed Security Guard.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unarmed Security Professional
Intercom Security
Memphis
10.2024 - Current
- Monitored security systems and responded to alarms and incidents.
- Conducted regular patrols to ensure safety and security of premises.
- Collaborated with law enforcement during investigations and incidents.
- Trained new security personnel on protocols and emergency procedures.
- Prepared detailed reports on security breaches and incidents for management.
- Supervised property entrances and exits and monitored employee safety.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Equiment operator
Fedex
memphis
11.2023 - 10.2024
- Operate and maintain various types of warehouse equipment efficiently to ensure smooth logistics operations and adherence to safety protocols at FedEx.
Unarmed Security Guard
Phelps
Memphis
09.2023 - 10.2024
- Monitored and authorized entrance and departure of employees, visitors, and other persons to prevent theft and enhance premises security.
- Managed access control systems, verified identification and credentials of individuals, and issued visitor passes.
- Conducted regular patrols of property to ensure occupant safety and protect facility security.
- Conducted security checks and inspections of facilities and equipment to identify and resolve security risks.
- Reported any security breaches, unusual occurrences, or incidents of suspicious nature to the appropriate authorities promptly.
- Responded to emergencies and provided necessary assistance to employees and visitors in accordance with company policies and procedures.
- Maintained detailed log of observations and reports during each shift to support accurate record-keeping and incident tracking.
- Collaborated with law enforcement and emergency responders during incidents and investigations.
Forklift Driver
TJX Warehouse
Memphis
11.2020 - 10.2023
- Managed multiple responsibilities concurrently, ensuring a high level of operational efficiency and task completion.
- Operated forklift machinery with a focus on safety, minimizing the risk of damage to merchandise and preventing workplace accidents.
- Facilitated the transportation of goods within the warehouse, accurately utilizing scanning technology for item location and inventory tracking.
Assistant Store Manager
Little Casears
Memphis
01.2018 - 03.2023
- Resolved customer service inquiries, fostering trust and elevating overall client satisfaction.
- Trained and supervised team members, ensuring adherence to customer service excellence and food safety regulations.
- Managed inventory by monitoring stock levels and ordering supplies, optimizing resource use and cost control.
- Created weekly staff schedules and delegated tasks, streamlining shift operations and maintaining organizational efficiency.
Forklift Operator
Cardinal Health
Olive Branch
07.2019 - 08.2020
- Safely operated forklifts, adhering to OSHA standards and company policies, ensuring the prevention of item damage and workplace injuries.
- Conducted precise unloading and stacking of materials, utilizing lifting devices effectively to maintain an organized work environment.
- Managed the transportation of goods within the warehouse, coordinating with shipment requirements, and prepared pallets for dispatch by securely wrapping and labeling.
Material Handler
Brother
Memphis
03.2018 - 06.2019
- Ensured accurate and secure packaging of items, adhering to customer specifications and quality control measures to prevent the distribution of defective products.
- Conducted thorough inspections of incoming shipments, verifying delivery accuracy and assessing items for damage to uphold quality standards.
- Maintained a clean and organized workspace, following strict safety protocols to minimize risk of injury and promote a safe working environment.
Warehouse Picker
Top Rx
Memphis
02.2018 - 10.2018
- Efficiently processed and prepared customer orders, ensuring accurate fulfillment by meticulously picking materials, packing boxes, and verifying shipments prior to dispatch.
- Maintained a clean and organized warehouse environment, adhering to cleanliness standards and collaborating with colleagues to meet daily operational goals.
General Warehouse Associate
ICA
Memphis
03.2010 - 07.2017
- Accurately picked, packed, and labeled products for shipment, ensuring order fulfillment met company standards.
- Managed inventory through counts and stocking merchandise, ensuring accurate stock level records for efficient order fulfillment.
- Operated material handling equipment, including pallet jacks, to move items within warehouse while adhering to safety protocols.
Education
High School Diploma -
Treadwell
Memphis, TNSkills
- Unarmed security license
- Access Control
- Surveillance Techniques
- Emergency Response
- Incident Reporting
- Situational Awareness
- Conflict Resolution
- Customer Service
- Shift Scheduling
- Management Training
- Communication skills
Certification
Forklift License 2018
- Certified Unarmed Sercurity - 2024
Timeline
Unarmed Security Professional
Intercom Security
10.2024 - Current
Equiment operator
Fedex
11.2023 - 10.2024
Unarmed Security Guard
Phelps
09.2023 - 10.2024
Forklift Driver
TJX Warehouse
11.2020 - 10.2023
Forklift Operator
Cardinal Health
07.2019 - 08.2020
Material Handler
Brother
03.2018 - 06.2019
Warehouse Picker
Top Rx
02.2018 - 10.2018
Assistant Store Manager
Little Casears
01.2018 - 03.2023
General Warehouse Associate
ICA
03.2010 - 07.2017
High School Diploma -
Treadwell