Shawn McDonald
White Pine
Summary
Detail-oriented professional with strong decision-making and coaching skills in retail management. Experienced leader with strong values surrounding customer service and development of direct reports. Utilizes decision making quality in a timely manner in order to effectively manage and lead the team and store to success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Store Manager
Harbor Freight Tools USA
Morristown, TN
03.2017 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures in order to promote an overall satisfactory customer experience.
- Trained and developed team members, enhancing customer service skills and ensuring business expectations were being met on a daily basis.
- Maintained a fast-paced work environment in collaboration of following and regulating all safety guidelines.
- Facilitated effective communications across entire store in order to relay company updates, store specific goals, coaching opportunities, or anything necessary for the business to be successful.
- Resolving customer complaints or issues in a timely manner in order to ensure their needs are met and they continue to be satisfied with our business.
Education
Associate of Applied Science - Public Safety/ Law Enforcement
Walters State Community College
Morristown, TN12-2017
Skills
- Problem-Solving
- Effective Communication
- Composure
- Customer Engagement
- Associate Development
- Time Management
- Decision Quality
Certification
East TN Regional Law Enforcement Academy Courses:
- Firearms Training
- Defensive Driving
- Combative Training
- Baton Training
- CPR and Tourniquet Training
- Hunter Safety Course
Timeline
Assistant Store Manager
Harbor Freight Tools USA
03.2017 - Current
Associate of Applied Science - Public Safety/ Law Enforcement
Walters State Community College