Shawn McElveen
Lenoir City
Summary
Dynamic Used Car Sales Associate skilled in sales strategy development, client follow-up, and contract negotiation. Proven track record in fostering strong client relationships and delivering exceptional customer service.
Results-oriented professional with extensive experience in used car sales and customer service. Expertise in developing effective sales strategies and maintaining comprehensive product knowledge to enhance customer satisfaction and drive repeat business.
Overview
11
11
years of professional experience
Work History
Used Car Sales Associate
Jason Lewis Automotive Superstore
Knoxville, TN
03.2026 - Current
- Assisted customers in evaluating used car options and features.
- Conducted test drives to showcase vehicle performance and comfort.
- Spearheaded collaboration with team members to refine sales strategies and boost customer engagement.
- Maintained comprehensive knowledge of inventory levels and pricing structures to facilitate informed customer engagement.
Driver
Door Dasher
Lenoir City, TN
03.2023 - Current
- Delivered food orders efficiently while adhering to traffic regulations and safety protocols.
- Optimized delivery routes to enhance timeliness and minimize fuel consumption.
- Communicated effectively with customers to ensure satisfaction and address inquiries promptly.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Monitored order status and resolved issues proactively to enhance customer experience.
Used Car Sales Associate
Monster Motors
Louisville, TN
09.2025 - 01.2026
- Collaborated with team members to enhance sales strategies and customer engagement.
- Maintained up-to-date knowledge of inventory and pricing for effective customer interactions.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Cultivated robust client relationships to enhance customer loyalty and drive repeat business.
- Utilized CRM software to streamline lead tracking and enhance follow-up processes for improved customer engagement.
F.O.H.
Chic-Fil-A
Knoxville, TN
03.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to fast-paced settings to maintain productivity and meet deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Adapted rapidly to new environments to enhance team efficiency and project outcomes.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Server
Cheddar's Scratch Kitchen
Chattanooga, TN
09.2020 - 03.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed and delivered comprehensive training programs for new servers to enhance menu knowledge and service techniques.
- Implemented upselling strategies, increasing average ticket sales consistently.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Used Car Sales Associate
Jarvis Motors
Cleveland, TN
02.2015 - 10.2020
- Developed strong relationships with clients to foster repeat business and referrals.
- Participated in training sessions to improve product knowledge and sales techniques.
- Utilized CRM software to track leads, manage customer information, and facilitate follow-ups.
- Established and nurtured strong connections with clients to enhance customer loyalty and referral opportunities.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Achieved monthly sales targets through strategic outreach efforts, leveraging phone calls, emails, and social media to connect with prospective buyers.
Education
High School Diploma -
Southlake High School
St. Clair Shores, MI06-1991
Skills
- Skilled in reaching agreements
- Sales presentations
- Sales strategy development
- Prospective client outreach
- Online audience engagement
- Client follow-up
- Contract negotiation expertise
- Vehicle appraisal
- Social media marketing
Timeline
Used Car Sales Associate
Jason Lewis Automotive Superstore
03.2026 - Current
Used Car Sales Associate
Monster Motors
09.2025 - 01.2026
F.O.H.
Chic-Fil-A
03.2025 - 09.2025
Driver
Door Dasher
03.2023 - Current
Server
Cheddar's Scratch Kitchen
09.2020 - 03.2024
Used Car Sales Associate
Jarvis Motors
02.2015 - 10.2020
High School Diploma -
Southlake High School