Shawn Zimmermann
Knoxville
Summary
Dynamic and results-oriented professional with a proven track record at DENSO Manufacturing Tennessee, Mellow Mushroom, and Doc Collier's. Excelling in roles requiring exceptional multitasking and team leadership. Expert in enhancing production efficiency and safety, coupled with a strong foundation in inventory management and conflict resolution. Achieved significant performance goals by leveraging skills in customer service and technical support, fostering positive relationships and workplace safety.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.
Overview
11
11
years of professional experience
Work History
Production Associate
DENSO Manufacturing Tennessee
07.2023 - 01.2025
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Assembled/Inspected electrical systems for motor vehicles
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
Bar Manager
Mellow Mushroom Pizza Bakers
04.2020 - 07.2023
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Sales Supervisor
Doc Collier's Moonshine Distillery
03.2018 - 04.2020
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
Bartender
Loco Burro Fresh Mex Cantina
01.2016 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Mellow Mushroom Pizza Bakers
01.2015 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Transporter
St. Francis Hospital and Medical Center
01.2014 - 01.2015
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
Harris County High School
Hamilton, GA05-2013
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Sales team assistance
- Sales training
- Store appearance and merchandising
- Strong multitasking
- Highly reliable
- Team player attitude
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Staff scheduling
- Inventory management
- Conflict resolution
- Guest interaction
- Inventory control
- Outgoing personality
- Relationship building
- Supervisory experience
- Data entry
- Documentation skills
- Time management
- Multitasking and organization
- Help desk support
- Technical support
- Data quality management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members.
- Created a company-wide, comprehensive training program for all sales team members.
- Increased revenue 70% by implementing unique promotions.
- Improved team productivity with morale-boosting incentives.
- Streamlined bar areas, resulting in an average of 50% more sales.
Timeline
Production Associate
DENSO Manufacturing Tennessee
07.2023 - 01.2025
Bar Manager
Mellow Mushroom Pizza Bakers
04.2020 - 07.2023
Sales Supervisor
Doc Collier's Moonshine Distillery
03.2018 - 04.2020
Bartender
Loco Burro Fresh Mex Cantina
01.2016 - 03.2018
Bartender
Mellow Mushroom Pizza Bakers
01.2015 - 03.2016
Transporter
St. Francis Hospital and Medical Center
01.2014 - 01.2015
High School Diploma -
Harris County High School
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