Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Evans

Estill springs

Summary

Dynamic and dedicated professional with a strong background in customer service and organization, honed at Arnold Air Force Base. Proven ability to enhance community engagement through innovative recreational programs. Skilled in Excel and PowerPoint, with a commitment to cleanliness and punctuality, ensuring exceptional experiences for all participants.

Overview

16
16
years of professional experience

Work History

Recreation Assistant

Arnold Air Force Base
04.2022 - Current
  • Assisted in planning and executing recreational programs for diverse groups, enhancing community engagement.
  • Coordinated logistics for events, ensuring seamless operations and participant satisfaction.
  • Supported facility maintenance and organization, contributing to a safe and welcoming environment.
  • Facilitated communication between staff and participants, promoting effective feedback channels.
  • Developed instructional materials for activities, improving program accessibility and participation rates.
  • Monitored equipment usage and safety protocols, maintaining compliance with regulations and standards.
  • Collaborated with team members to evaluate program effectiveness, driving continuous improvement initiatives.
  • Provided training and mentorship to new staff, fostering a knowledgeable workforce committed to service excellence.
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Developed strong relationships with community partners, fostering collaboration for future events.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Responded to public inquiries to provide information about programs and facilities.
  • Collaborated with team members to develop new programs, increasing participation rates.
  • Assisted in organizing special events, resulting in increased community engagement.
  • Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
  • Trained new staff members on department policies and procedures, promoting consistency across the team.
  • Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
  • Organized field trips and outings as part of program offerings, broadening participant experiences.
  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Organized training sessions for volunteers, enhancing event operations and participant experience.
  • Created detailed reports on program attendance and participant satisfaction, providing valuable insights for future planning.
  • Established calendar of events, ensuring well-rounded and consistent schedule of activities for community.
  • Maintained safety standards and protocols during all events, leading to record of zero incidents.
  • Streamlined reservation processes for recreational facilities, improving customer satisfaction and access.
  • Fostered partnerships with local schools to promote youth engagement in recreational activities.
  • Coordinated with local vendors to supply equipment for outdoor events, ensuring timely and cost-effective delivery.
  • Developed and implemented training programs for new hires, significantly reducing learning curve and improving team efficiency.
  • Led outdoor adventure trips, providing participants with safe and enriching experiences in nature.
  • Negotiated with suppliers to obtain high-quality equipment at reduced costs, maximizing budget efficiency.
  • Enhanced team morale and productivity by organizing and leading engaging team-building activities.
  • Increased participation in community sports leagues by conducting outreach and registration drives.
  • Trained staff members on conducting events and following safety procedures.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Assisted in recruitment and hiring of new recreation staff.
  • Ordered and maintained all recreational equipment.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Developed and monitored budgets for recreational activities.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Dog Groomer

Raineys Place Dog Grooming
02.2009 - 02.2017
  • Oversaw grooming operations, ensuring high standards of pet care and hygiene.
  • Trained junior groomers on techniques and best practices for various breeds.
  • Developed customized grooming plans to accommodate individual pet needs and owner preferences.
  • Implemented efficient scheduling systems to optimize client appointments and reduce wait times.
  • Maintained accurate records of services provided and client preferences for future reference.
  • Resolved customer inquiries and concerns, enhancing overall client satisfaction and loyalty.
  • Monitored inventory levels of grooming supplies, reducing waste through effective stock management.
  • Collaborated with veterinarians to identify health issues affecting pets during grooming sessions.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Collaborated with team members to share knowledge and improve overall service quality.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Followed pet care instructions for dietary needs and medication regimens.

CNA

NHC Nursing Home
02.2017 - 04.2017
  • Assisted residents with daily activities, ensuring comfort and safety in a compassionate manner.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate documentation of patient care and progress notes in electronic health records.
  • Collaborated with interdisciplinary team to develop personalized care plans for residents.
  • Provided emotional support and companionship to enhance residents' quality of life.
  • Implemented infection control protocols to maintain a sanitary environment for patients and staff.
  • Trained new CNAs on best practices in patient care and workplace safety procedures.
  • Participated in ongoing training sessions to improve skills and knowledge in elder care techniques.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.

Education

High School Diploma - Agriculture

Coffee County Central High
Manchester, TN
05.2009

Skills

    Stronger team member

    Flexible on hours

    Excell and PowerPoint background

    Customer service

    Organization

    Cleanliness

    Punctuality

Timeline

Recreation Assistant

Arnold Air Force Base
04.2022 - Current

CNA

NHC Nursing Home
02.2017 - 04.2017

Dog Groomer

Raineys Place Dog Grooming
02.2009 - 02.2017

High School Diploma - Agriculture

Coffee County Central High

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Shawna Evans