Shawna Magtutu

• Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
• Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
• Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
• Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
• Contributed to increased revenues by driving additional charters during peak seasons or special events.
• Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
• Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
• Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
• Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
• Worked as Safety Assistant to successfully pass Department of Transportation Safety Audit within Safety Department.
• Electronic log auditor using Saucon Systems.
• Maintained Driver's Qualification Files.

• Accepted and processed fares.
• Maintained full understanding of local roads and traffic patterns.
• Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
• Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
• Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
• Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
• Dispatching responsibilities included scheduling drivers for routes and ensuring routes were being conducted on time.

• Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
• Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
• Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
• Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
• Enhanced passenger satisfaction by providing safe and timely transportation services.

• Role as Guardian / parent / direct care member for a girls teen campus for 16 troubled teens, ages 13-17, in a therapeutic behavioral boarding school.
• Managed large range of services including adhering to schedules, monitoring phone calls with parents, medication administration, transportation to church, physician appointments, and shopping excursions.
• Facilitated small group discussions on trending topics such as, codependency, anxiety, depression, and self esteem.
• Utilized deescalation techniques and conflict resolution.
• Menu planning, grocery shopping, and preparation of meals.
• Facilitated family involvement in resident life by coordinating visits, updates, and special events to strengthen familial connections.
• Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
• Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
• Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.

Work locations included Capitol Heights, Maryland and terminal transfer to Charlotte, NC.

Duties included - Bus Operator - second shift dispatcher and upon transfer to Charlotte - Field Supervisor for shuttle service on the UNC Charlotte Campus.

BUs Operation provided included charter and tour excursion, line runs from Washington, D.C. to New York City; Maryland MTA Route 820 -weekday commuter service to Washington, D.C.

• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
• Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
• Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
• Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
• Handled client calls to address customer inquiries and concerns.
• Organized and prepared charter orders and scheduling of drivers.
• Daily counts of monies for MTA commuter routes and preparation of nightly deposits.
• Monitored and performed Administration changes to DOT electronic log compliance using ISE technologies.
• Assisted with accident response.

• Communicated information to parents to promote good communication and transparency.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Obeyed federal, Maryland and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Transported passengers safely along prescribed routes according to tight schedules.
• Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
• Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.