Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shawna McNeal

Nashville

Summary

Dynamic manager with a proven track record at Club Car Wash, excelling in operational management and customer service. Expert in staff training and conflict resolution, I implemented effective upselling techniques that enhanced service quality and customer satisfaction. Committed to fostering a positive team environment while driving efficiency and resolving issues promptly. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Club Car Wash
06.2024 - Current
  • Managed daily operations ensuring efficient car wash services.
  • Trained staff on safety procedures and service best practices.
  • Performed preventive maintenance on equipment to minimize downtime.
  • Collaborated with team members to troubleshoot equipment malfunctions.
  • Managed inventory levels and ordered supplies as needed for efficient operations.
  • Resolved customer complaints in a professional manner.

Optometric Technician

Family Vision Care of Cool Springs
11.2022 - 06.2024
  • Assisted patients with vision tests and screenings.
  • Operated diagnostic equipment to gather patient data.
  • Educated patients on contact lens and eyewear options.
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated patient flow efficiently.
  • Answered phone calls from customers inquiring about services offered by the practice.

Sales Associate

Wash Me Express
04.2020 - 01.2023
  • Supervised daily car wash operations and ensured service quality.
  • Trained staff on efficient cleaning techniques and safety protocols.

  • Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
  • Implemented strategies for upselling additional services during each visit.
  • Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
  • Assisted customers with inquiries about pricing, services offered.

Education

High School Diploma -

Fairview High School
Fairview

Skills

  • Team leadership
  • Goal setting
  • Sales techniques
  • Negotiation
  • Customer service

Interests

  • Sales
  • Helping Others
  • Gym
  • Cars
  • Motorcycles
  • Art

Timeline

Manager

Club Car Wash
06.2024 - Current

Optometric Technician

Family Vision Care of Cool Springs
11.2022 - 06.2024

Sales Associate

Wash Me Express
04.2020 - 01.2023

High School Diploma -

Fairview High School
Shawna McNeal