Shawny Allen
Clinton
Summary
Results-driven business professional with extensive experience in small business management, dedicated to driving operational success and enhancing customer satisfaction. Recognized for a collaborative leadership style that fosters teamwork and achieves impactful results. Adaptable and reliable, thriving in dynamic environments while effectively leveraging strategic planning and resource management skills to optimize performance and growth. Committed to continuous improvement and innovation, ensuring alignment with organizational goals and client needs.
Overview
14
14
years of professional experience
Work History
Owner
Siding Etc Inc.
04.2020 - Current
- Managing several crews, daily interpretation, scheduling, interviewing, hiring, document preparing, daily bookkeeping, AR/AP, Invoicing, electronic filing, sales, customer service, quality control. purchase orders, Inventory. Warranty control, Weekly and monthly reports. Tax preparations. Conducting safety training for project, permitting, inspections. Collections, time management.
Manager
Platinum Pools
01.2014 - 04.2020
- Human Recourse duties that include payroll and accounting (proficient in QuickBooks desktop and QuickBooks online). Daily data entry and reports. Maintaining weekly, monthly and yearly reconciliations. Assisting with tax preparation. Electronic daily filing. Managing inbound and outbound customer service and collections. Translate verbal as well as written to employees, subcontractors and clients. Supervising job sites in QC capacity to ensure the highest quality product. Ensure all projects are properly permitted, and all phases of construction have passed inspections. Purchase orders and inventory. Daily plan reviews with architects and engineers.
Team Leader
Community Health Alliance
10.2011 - 01.2015
- Manage my assigned team of account managers and monthly new hire training classes. Constructive coaching. Call monitoring/grading. Data Entry and document creating. IT tickets(create and resolve), Claim processing. Managing de-escalation process. Interpretations both written and verbal. Incoming and outgoing customer service calls. Benefit management. Create training curriculum. Conduct training sessions for new hire classes. Attend weekly management meeting and training.
Education
High School Diploma -
South Doyle High School
Knoxville, TN05-2010
Associate of Science - Business Management
Pellissippi State Community College
Knoxville, TN01-2029
Skills
- Proficient in QuickBooks Online
- Financial accounting
- Proficient in task prioritization
- Proficient in client relationship management
- Strong technical computer knowledge
- Document creation and editing
- Office operations management
- Invoicing and collections management
- Skilled in document creation and data management using Microsoft applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Siding Etc Inc.
04.2020 - Current
Manager
Platinum Pools
01.2014 - 04.2020
Team Leader
Community Health Alliance
10.2011 - 01.2015
High School Diploma -
South Doyle High School
Associate of Science - Business Management
Pellissippi State Community College