Shawon Gibbons
Knoxville
Summary
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
20
20
years of professional experience
Work History
Outside Sales Representative
IDI Distributors Inc.
05.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Sales Manager/Sales Trainer/B2B Sales Representative
Cellular Sales Verizon
12.2017 - 01.2023
- Prospect new and existing B2B customers, establish relationships for future needs
- Sales Team leader, coach and train a team of 20-30 reps on monthly goals
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Workers Compensation Underwriter
Appalachian Underwriters
02.2016 - 12.2016
- Work directly with insurance agents throughout the country, underwriting workers compensation quotes and accounts
- Research licenses, OSHA, account accuracy to verify the insured is doing what they submitted on their application
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Assistant Sales Manager/Training/P&C Agent
Answer Financial Insurance Agency (An Allstate Company)
05.2012 - 02.2016
- Take inbound Property & Casualty Calls and try to convert into sales opportunities
- Complete daily reports and sales goals for my team through Microsoft Excel and other various programs
- Consistently in the top agent rewards on quarterly basis, broke single day sales record for the company
- Property & Casualty Licenses in 48 states
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
- Assisted sales team with completing customer transactions and managing issues.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Customer Account Manager
Cellular Sales (Verizon Wireless)
07.2011 - 12.2011
- Outgoing sales calls to current Verizon customers throughout the Southeast, trying to get them to make appointments in store to upgrade or add services
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Customer Account Executive/Sales
Comcast
09.2010 - 07.2011
- Field 40-50 inbound calls daily from customers throughout the country
- Assist current customers with billing issues and repair issues
- Upsell current customers on new packages or try and sell products to new customers who were calling to inquire
- Hit monthly sales goals, ranked in top tier of agents in the call center
- Strengthened customer satisfaction with personalized service and attention to detail.
- Analyzed client feedback to enhance service offerings and align with customer needs.
Assistant Manager/Shift Leader
Hollywood Video
04.2009 - 03.2010
- Helped lead our store to top sales in Southeast region
- Assisted in managing store funds, nightly deposits, inventory
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Part-time non-contracted route runner
Herald Citizen
03.2005 - 01.2008
- Collected weekly and monthly dues, tried to sell new subscriptions or get current clients to renew
- Deliver newspapers to stores, vending machines, and clients homes
- Organized daily routes and stops
Education
Business Logistics -
Pellissippi State Community College
01.2013
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Goal oriented
- Team leadership
- Relationship cultivation
Accomplishments
- Established a customer base of 100+ accounts in under 2 years.
Timeline
Outside Sales Representative
IDI Distributors Inc.
05.2023 - Current
Sales Manager/Sales Trainer/B2B Sales Representative
Cellular Sales Verizon
12.2017 - 01.2023
Workers Compensation Underwriter
Appalachian Underwriters
02.2016 - 12.2016
Assistant Sales Manager/Training/P&C Agent
Answer Financial Insurance Agency (An Allstate Company)
05.2012 - 02.2016
Customer Account Manager
Cellular Sales (Verizon Wireless)
07.2011 - 12.2011
Customer Account Executive/Sales
Comcast
09.2010 - 07.2011
Assistant Manager/Shift Leader
Hollywood Video
04.2009 - 03.2010
Part-time non-contracted route runner
Herald Citizen
03.2005 - 01.2008
Business Logistics -
Pellissippi State Community College
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