Shayla Dyer
Harrison,TN
Summary
Dynamic manager with extensive experience in overseeing operations and training teams. Known for implementing effective strategies that enhance service quality, optimize performance, and foster a collaborative work environment.
Proven customer service professional with strong communication skills, active listening, and problem resolution expertise. Committed to enhancing customer experiences and building lasting relationships to drive client satisfaction.
Results-driven sales agent with a focus on relationship building and conflict resolution. Demonstrated ability to negotiate favorable terms and provide exceptional service, enhancing overall customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Customer Sales Agent
GSP Transportation
11.2025 - Current
- Assisted customers with inquiries, providing accurate information on services and pricing.
- Processed orders efficiently using company CRM system to manage customer interactions.
- Provided detailed product information to enhance customer experience.
- Utilized persuasive communication skills to negotiate favorable contract terms for both the company and its clients.
- Developed strong relationships with clients by demonstrating empathy throughout each interaction.
- Participated in ongoing training sessions, refining skills for better understanding of industry trends and market demands.
- Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
- Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
- Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance targets consistently.
- Built trust with customers by delivering on promises made during the sales process.
- Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
Manager
Waffle House Restaurant
04.2020 - 12.2023
- Oversaw daily operations, ensuring efficient service and high-quality customer experiences.
- Trained and mentored staff on best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to align with peak service hours and business needs.
- Coordinated staff meetings to address performance issues and promote teamwork.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Server/Cook Operator
Waffle House Restaurant
01.2019 - 03.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multi-table sections efficiently, prioritizing tasks to optimize service flow.
- Handled cash transactions accurately, maintaining financial integrity and accountability.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Owner
Classy Lady Housekeeping
02.2016 - 01.2019
- Managed financial planning, budgeting, and cash flow analysis to ensure profitability.
- Established strong vendor relationships to negotiate favorable terms and improve supply chain management.
- Oversaw daily operations, ensuring compliance with industry regulations and quality standards.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
Personal Assistant
Nightline Express
01.2014 - 01.2016
- Streamlined scheduling processes to enhance executive time management and productivity.
- Coordinated travel arrangements, ensuring seamless logistics for domestic and international trips.
- Oversaw office supplies inventory, implementing cost-effective purchasing strategies to reduce expenses.
- Maintained appropriate filing of personal and professional documentation.
- Facilitated meetings by preparing agendas, taking minutes, and following up on action items promptly.
- Implemented digital tools for task management, improving team efficiency and accountability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Cahsier
Shoneys
03.2013 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels at the register, notifying management of low stock items.
- Implemented upselling techniques, enhancing overall customer experience and store revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Cumberland County High School
Chattanooga, TNSkills
- Customer service and communication skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
- Conflict resolution
- Payment processing
- Client relations
- Complaint resolution
- Microsoft Excel
- Scheduling
- Call management
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Microsoft Office Suite
- Staff training
- Customer relationship management (CRM)
Timeline
Customer Sales Agent
GSP Transportation
11.2025 - Current
Manager
Waffle House Restaurant
04.2020 - 12.2023
Server/Cook Operator
Waffle House Restaurant
01.2019 - 03.2020
Owner
Classy Lady Housekeeping
02.2016 - 01.2019
Personal Assistant
Nightline Express
01.2014 - 01.2016
Cahsier
Shoneys
03.2013 - 10.2013
High School Diploma -
Cumberland County High School