Shayna Amalfitano
Lafayette
Summary
Experienced Social Services Director with a background in pharmacy, skilled in resident care, emotional support, and care coordination. Focused on delivering compassionate, resident-centered support
Overview
6
6
years of professional experience
Work History
Social Service Director
SMITH COUNTY HEALTH AND REHAB
Carthage
01.2024 - Current
- Coordinated and facilitated resident care meetings to support individualized care planning.
- Provided compassionate support to residents and their families, addressing social, emotional, and family-related concerns.
- Ensured the fulfillment of each resident’s social, emotional, and psychological needs, promoting personal development and well-being throughout their stay.
- Assisted in discharge planning, supporting smooth transitions and continuity of care
Healthcare Administration Internship
NHC SUMNER PLACE
Gallatin
05.2023 - 08.2023
- Provided daily administrative support to the facility administrator, assisting with operational tasks and strategic planning.
- Participated in departmental meetings and gained firsthand exposure to healthcare management practices.
- Observed and supported processes related to hiring, training, and terminating healthcare staff; developed a foundational understanding of workforce management.
- Studied key metrics including staff turnover and retention rates to understand staffing challenges and best practices.
- Gained insight into facility budgeting and compliance policies.
Pharmacy Technician
KROGER
Gallatin
10.2021 - 02.2023
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Organized work areas so that everything was easily accessible when needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Resident Assistant
Brookdale Assisted Living
Gallatin
01.2019 - 11.2020
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Answered call lights promptly to assess needs of patients.
Education
Bachelor of Science - HEALTHCARE ADMINISTRATION/MANAGEMENT
Western Kentucky University
Bowling Green, KY05-2023
ASSOCIATES - MATH AND SCIENCE :PRE MATH AND SCIENCE
Volstate Community College
Gallatin, TNSkills
- Organization Prioritization
- Communication
- Leadership
- Non verbal communication
- Insurance reconciliation
- Discharge planning
- Staff training
- Team leadership
- Critical thinking
- Plan discharges
- Schedule meetings
- Active listening
Certifications & Licenses
- Residential/Institutional Home Administrator
- Pharmacy technician
Timeline
Social Service Director
SMITH COUNTY HEALTH AND REHAB
01.2024 - Current
Healthcare Administration Internship
NHC SUMNER PLACE
05.2023 - 08.2023
Pharmacy Technician
KROGER
10.2021 - 02.2023
Resident Assistant
Brookdale Assisted Living
01.2019 - 11.2020
Bachelor of Science - HEALTHCARE ADMINISTRATION/MANAGEMENT
Western Kentucky University
ASSOCIATES - MATH AND SCIENCE :PRE MATH AND SCIENCE
Volstate Community College