Shayna Zapata
Clarksville
Summary
Quick-witted, detail-oriented multitasker that works well under pressure. Maintains a positive attitude and focus on patient and customer satisfaction in a fast-paced environment, prioritizing and delegating tasks. Self-motivated and driven by creativity.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Collier Chiropractic Accident And Rehabilitation
02.2022 - 02.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation, as well as assisting with rehabilitation exercises.
- Applied electric stimulation and therapeutic ultrasound to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Oriented and trained new staff on proper procedures and policies.
- Translated intake paperwork and questions from the doctor for Spanish speaking patients.
Sales Associate
Burlington Stores, Inc.
08.2021 - 12.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
La Laguna Mexican Restaurant
12.2019 - 04.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Aeropostale
01.2018 - 08.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Nanny
N/A
10.2018 - 03.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Administered medication to child with special needs.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Education
Microblading Certification -
Cozmo Beauty School
Bonita Springs, FL01.2023
High School Diploma -
Wildwood Christian Academy
Clarksville, TNSkills
- Front Desk and Schedule Management
- Multitasking and Efficiency Improvement
- Electric Muscle Stimulation and Therapeutic Ultrasound
- Patient and Client Satisfaction
- Verbal Communication and Social Perceptiveness
- Product and Service Sales
- Fluent in Spanish
Timeline
Chiropractic Assistant
Collier Chiropractic Accident And Rehabilitation
02.2022 - 02.2023
Sales Associate
Burlington Stores, Inc.
08.2021 - 12.2021
Server
La Laguna Mexican Restaurant
12.2019 - 04.2020
Nanny
N/A
10.2018 - 03.2019
Sales Associate
Aeropostale
01.2018 - 08.2019
Microblading Certification -
Cozmo Beauty School
High School Diploma -
Wildwood Christian Academy
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