Shedrick Lester
Nashville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Class A Commercial Driver
Know How Transportation LLC
08.2024 - Current
- Perform pre-trip and post-trip inspections to ensure the vehicle is in proper working condition
- Communicate effectively with dispatch and customers to coordinate deliveries and resolve any issues that may arise
- Safely operate and maneuver tractor-trailer combination vehicles to transport goods and materials according to DOT regulations.
Customer Service
Cigna
06.2018 - 08.2024
- Provided top-notch customer service to policyholders by answering inquiries, explaining coverage options, and resolving issues related to medical insurance
- Assisted customers in navigating complex health insurance terminology and procedures, helping them maximize their benefits and minimize out-of-pocket costs
- Collaborated with healthcare providers and insurance companies to facilitate timely processing of medical claims and resolve any discrepancies or issues.
Loader
FedEx
08.2021 - 03.2022
- Efficiently loaded trucks, ensuring timely delivery of goods to customers
- Maintained organization and cleanliness of loading areas to prevent accidents and maximize productivity
- Collaborated with team members to prioritize tasks and meet daily loading goals.
Customer Service
Verizon
03.2017 - 05.2018
- Handled high volume of customer inquiries via phone regarding wireless products and services
- Provided technical support and troubleshooting for wireless devices and connectivity issues
- Processed orders, upgrades, and service changes accurately and efficiently in a fast-paced environment.
Forklift Operator
All Star Staffing
09.2016 - 03.2017
- Safely operated forklift to transport materials and products within warehouse, ensuring efficient and accurate movement of items
- Assisted in loading and unloading trucks, organizing inventory, and maintaining cleanliness and organization in warehouse
- Conducted routine equipment inspections and maintenance to ensure forklift was operating properly and in compliance with safety regulations.
Inside Sales
T-Mobile
04.2015 - 09.2016
- Conducted cold calls and follow-up calls to potential B2B clients, effectively presenting product benefits and closing sales
- Collaborated with the sales team to strategize and implement effective sales techniques to increase B2B client acquisition
- Utilized CRM software to track sales progress, manage leads, and analyze market trends to optimize sales opportunities.
Education
Commercial Drivers License in Truck Driving -
Tennessee CDL School
Madison, TN05.2024
High School Diploma -
Mcgavock High School
Nashville, TN05.2010
Skills
- Customer service
- Forklift operation
- Commercial Vehicle operation
- Safe Driving Practices
- Pretrip inspections
Timeline
Class A Commercial Driver
Know How Transportation LLC
08.2024 - Current
Loader
FedEx
08.2021 - 03.2022
Customer Service
Cigna
06.2018 - 08.2024
Customer Service
Verizon
03.2017 - 05.2018
Forklift Operator
All Star Staffing
09.2016 - 03.2017
Inside Sales
T-Mobile
04.2015 - 09.2016
Commercial Drivers License in Truck Driving -
Tennessee CDL School
High School Diploma -
Mcgavock High School
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