Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena Dukes

Murfreesboro,TN

Summary

Detail-oriented support and operations professional with 20+ years of experience in high-volume customer service, data entry, and supervisory roles. Skilled in handling proprietary systems, managing sensitive information, and documenting complex case details with speed and accuracy. Known for problem-solving under pressure, adapting to new workflows quickly, and maintaining high-quality standards in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Studio Manager

Total Fitness Kickboxing
05.2024 - 06.2025
  • - Oversaw day-to-day business operations, including member data tracking, inventory control, and scheduling.
  • - Implemented digital tools to reduce trainer no-shows and improve team-wide accountability.
  • - Handled member concerns promptly, resolving conflicts with professionalism and empathy.

Senior Product Support Specialist – Supervisory Role

GE Appliances – ASI Division
11.2022 - 05.2024
  • - Led complex support case resolution, working closely with engineering and agency teams.
  • - Maintained accurate and organized documentation for technical issues, parts tracking, and service history across proprietary internal systems.
  • - Prioritized clarity, precision, and consistency in every customer record, ensuring clean data handoffs and minimal error rates.
  • - Known for calmly resolving sensitive situations while meeting strict QA and performance metrics.

Owner Services Agent

GE Appliances – ASI Division
05.2022 - 11.2022
  • - Handpicked for a specialized team that handled unresolved or escalated appliance issues.
  • - Utilized in-house systems to research historical data, cross-reference technical notes, and track resolutions.
  • - Maintained detailed and consistent customer records for high-visibility support cases.

Parts Specialist

GE Appliances – ASI Division
10.2021 - 05.2022
  • - Investigated product issues and matched customers with correct parts using proprietary technical catalogs.
  • - Worked with accuracy under time pressure, minimizing reorders and documentation errors.
  • - Frequently audited records for accuracy and followed internal standards for data integrity.

Bar Manager

Chili’s Bar & Grill
03.2014 - 01.2019
  • - Managed scheduling, inventory, and compliance documentation with accuracy and attention to detail.
  • - Developed training plans and maintained standards across a high-volume, high-turnover bar team.

Education

High School Diploma -

Collierville High School
Collierville, TN
05.2002

Skills

  • - Accurate Data Entry & Record Keeping
  • - Proprietary Systems & Internal Tools
  • - Documentation & Workflow Consistency
  • - Attention to Detail & Quality Control
  • - Conflict Resolution & Escalation Handling
  • - Adaptability in Remote & Fast-Paced Environments

Certification

Certified in Customer Excellence – GE Appliances

Timeline

Studio Manager

Total Fitness Kickboxing
05.2024 - 06.2025

Senior Product Support Specialist – Supervisory Role

GE Appliances – ASI Division
11.2022 - 05.2024

Owner Services Agent

GE Appliances – ASI Division
05.2022 - 11.2022

Parts Specialist

GE Appliances – ASI Division
10.2021 - 05.2022

Bar Manager

Chili’s Bar & Grill
03.2014 - 01.2019

High School Diploma -

Collierville High School

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Sheena Dukes