Sheena Hardy
Clarksville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Lane Bryant
Clarksville
10.2016 - Current
- Managed daily store operations and maintained high standards of customer service.
- Assisted in inventory management through stock organization and restocking procedures.
- Trained new employees on store policies and customer interaction techniques.
- Oversaw visual merchandising to enhance product presentation and store appeal.
- Handled cash register operations, ensuring accurate transactions and reporting.
- Implemented promotional displays to attract customers and drive sales engagement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Rue 21
Clarksville
03.2007 - 12.2015
- Managed daily store operations and maintained high standards of customer service.
- Assisted in inventory management through stock organization and restocking procedures.
- Trained new employees on store policies and customer interaction techniques.
- Oversaw visual merchandising to enhance product presentation and store appeal.
- Handled cash register operations, ensuring accurate transactions and reporting.
- Implemented promotional displays to attract customers and drive sales engagement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Recruited, trained and supervised new employees.
Education
Associate of Science - Business Management
Draughons Jr College
Clarksville, TN 09.2005 - 09.2007
Some College (No Degree) -
Long Island University Brooklyn Campus
Brooklyn, NYSkills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service
- Retail management
- Staff scheduling
- Team building
- Effective communication
Timeline
Store Manager
Lane Bryant
10.2016 - Current
Store Manager
Rue 21
03.2007 - 12.2015
Associate of Science - Business Management
Draughons Jr College
09.2005 - 09.2007
Some College (No Degree) -
Long Island University Brooklyn Campus