Sheena Kelly
Nashville
Summary
Driven professional with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales, and managing inventory.
Overview
23
23
years of professional experience
Work History
Front End Support Manager
Lowes Home Improvment
Franklin
09.2010 - Current
- Managed front end operations to ensure seamless customer experiences.
- Trained staff on customer service best practices and company policies.
- Oversaw cash handling procedures to maintain financial accuracy.
- Coordinated scheduling to optimize team coverage during peak hours.
- Resolved customer inquiries and complaints promptly and professionally.
- Held regular one-on-one meetings with employees.
Human Resources Coordinator
Lowes Home Improvment
Knoxville
09.2006 - 11.2008
- Managed employee onboarding processes to ensure smooth transitions for new hires.
- Implemented training programs to enhance staff development and compliance.
Installed Sales Coordinator
Lowes Home Improvment
Franklin
09.2003 - 10.2006
- Coordinated installation schedules for home improvement projects across multiple departments.
- Managed communication between contractors and customers to ensure project satisfaction.
- Communicated with clients regarding payment terms and outstanding balances professionally.
- Resolved discrepancies between customers' remittances and invoices received.
Human Resource
Dick’s Sporting Goods
Franklin
09.2008 - 09.2013
- Hiring and orienting New Hires.
- Managing ongoing training
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Residential Support Professional
Bright Stone
Franklin
03.2026 - Current
- Provided direct support to individuals with developmental disabilities in daily activities.
- Assisted adult special needs in maintaining personal hygiene and grooming routines effectively.
- Facilitated recreational activities to enhance social interaction and engagement.
- Managed household errands and other essential duties.
Skills
- Customer service
- Cash handling
- Staff training/ Mentoring
- Team management
- Employee scheduling
- Performance feedback
- Relationship building and management
- Conflict management/ resolution
- Delivery coordination
- Installation coordination
Timeline
Residential Support Professional
Bright Stone
03.2026 - Current
Front End Support Manager
Lowes Home Improvment
09.2010 - Current
Human Resource
Dick’s Sporting Goods
09.2008 - 09.2013
Human Resources Coordinator
Lowes Home Improvment
09.2006 - 11.2008
Installed Sales Coordinator
Lowes Home Improvment
09.2003 - 10.2006