Sheila Hill

Customer Service Professional

Jackson Furn Ind

12.2003 - 07.2025

Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Trained new staff on company policies and customer interaction best practices.
Implemented process improvements to enhance service delivery and reduce response times.
Analyzed customer feedback to identify trends and recommend service enhancements.
Coordinated with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.
Led initiatives to streamline communication channels, improving overall customer engagement strategies.
Assisted customers by answering questions and responding to inquiries.
Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
Assisted in training new hires, helping them acclimate quickly to company culture and expectations for delivering outstanding customer service.
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Managed timely and effective replacement of damaged or missing products.